Sync Limited Customer Success Team Leader Jobs in Kenya

Sync Limited Customer Success Team Leader Jobs in Kenya


Sync.com is a next-generation cloud sync and sharing platform that gives users secure access to their data from anywhere. Having launched as a beta in 2013, Sync is now in use by over 400,000 individuals and businesses worldwide.

And we’re just getting started! We’re in the process of scaling our platform to accommodate hundreds of millions.

We're looking for a Team Leader to help grow our sales and support team.

Responsibilities

  • Team leader
  • Review all customer support communication
  • Identify and improve quality of team communication
  • Manage team scheduling
  • Conduct regular team meetings
  • Listen to and mentor the team
  • Motivate team through coaching, reviews, management and recognition programs
  • Review support metrics such as customer happiness & resolution time
  • Maintain online support knowledge base articles
  • Work closely with development and product teams to ensure long-term customer success
  • Identify and escalate technical support tickets to development team when required
  • Know every detail of Sync, and understanding how all Sync users use the product
  • Ability to jump in and assist with customer support and onboarding as required (escalations)
  • Customer ambassador
  • Ability to work evenings, weekends and cover shifts as required

    Requirements

  • Demonstrated ability to manage or lead a team required
  • 4+ years
    of systems administration or technical support experience
  • A deep understanding of computing systems, the cloud and hosted services
  • Familiarity with Windows, Mac OS, iOS and Android up to systems administrator level
  • Experience supporting or maintaining computers and networks in a small business environment
  • Ability to explain technical concepts in a non-technical way
  • Bachelor’s degree or higher in computer science, engineering a plus
  • Outstanding communication skills, written and verbal
  • Strong listening skills to facilitate issue resolution
  • Strong analytical, problem-solving and decision-making skills
  • Proven project / time management experience
    Self-starter
  • A desire to make customers happy
  • A desire to make the team happy

    How to apply


    Interested and qualified candidates should apply online by 13th September, 2019

    For more information and job application details, see; Sync Limited Customer Success Team Leader Jobs in Kenya

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