Sync Limited Customer Success Team Leader Jobs in Kenya

Sync Limited Customer Success Team Leader Jobs in Kenya is a next-generation cloud sync and sharing platform that gives users secure access to their data from anywhere. Having launched as a beta in 2013, Sync is now in use by over 400,000 individuals and businesses worldwide.

And we’re just getting started! We’re in the process of scaling our platform to accommodate hundreds of millions.

We're looking for a Team Leader to help grow our sales and support team.


  • Team leader
  • Review all customer support communication
  • Identify and improve quality of team communication
  • Manage team scheduling
  • Conduct regular team meetings
  • Listen to and mentor the team
  • Motivate team through coaching, reviews, management and recognition programs
  • Review support metrics such as customer happiness & resolution time
  • Maintain online support knowledge base articles
  • Work closely with development and product teams to ensure long-term customer success
  • Identify and escalate technical support tickets to development team when required
  • Know every detail of Sync, and understanding how all Sync users use the product
  • Ability to jump in and assist with customer support and onboarding as required (escalations)
  • Customer ambassador
  • Ability to work evenings, weekends and cover shifts as required


  • Demonstrated ability to manage or lead a team required
  • 4+ years
    of systems administration or technical support experience
  • A deep understanding of computing systems, the cloud and hosted services
  • Familiarity with Windows, Mac OS, iOS and Android up to systems administrator level
  • Experience supporting or maintaining computers and networks in a small business environment
  • Ability to explain technical concepts in a non-technical way
  • Bachelor’s degree or higher in computer science, engineering a plus
  • Outstanding communication skills, written and verbal
  • Strong listening skills to facilitate issue resolution
  • Strong analytical, problem-solving and decision-making skills
  • Proven project / time management experience
  • A desire to make customers happy
  • A desire to make the team happy

    How to apply

    Interested and qualified candidates should apply online by 13th September, 2019

    For more information and job application details, see; Sync Limited Customer Success Team Leader Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Kenya.

    Scholarship 2020/21

    Undergraduate Scholarships 2020/2021
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.