Sync Limited Customer Success Specialist Jobs in Kenya
Sync Limited Customer Success Team Leader Jobs in Kenya
Sync.com is a next-generation cloud sync and sharing platform that gives users secure access to their data from anywhere. Having launched as a beta in 2013, Sync is now in use by over 400,000 individuals and businesses worldwide.
And we’re just getting started! We’re in the process of scaling our platform to accommodate hundreds of millions.
We're looking for a Customer Success Specialist to join our sales and support team. You’ll be responsible for delivering the value of Sync to our customers. It will be your mission to work hand-in-hand with our small business customers, and their IT teams, to ensure successful Sync deployments.Support small business customers with Sync rollouts
Technical support and training during initial installs
Ensuring smooth prospect-to-customer transitions
Ongoing support to help customers get the most out of Sync
Knowing every detail of Sync, and understanding how small businesses use the product
Work closely with our development, product and marketing teams to ensure long-term customer success
Ability to work evenings, weekends and cover shifts as required
4+ years of systems administration or technical support experience
A deep understanding of computing systems, the cloud and hosted services
Familiarity with Windows, Mac OS, iOS and Android up to systems administrator level
Experience supporting or maintaining computers and networks in a small business environment
Demonstrated ability to manage or lead a small team
Ability to explain technical concepts in a non-technical way
Bachelor’s degree or higher in computer science or engineering a plus
Outstanding communication skills, written and verbal
Strong listening skills to facilitate issue resolution
Strong analytical, problem-solving and decision-making skills
Project management experience
A desire to make customers happy
How to apply
Interested and qualified candidates should apply online by 13th September, 2019
For more information and job application details, see; Sync Limited Customer Success Specialist Jobs in Kenya
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