SunCulture Kenya Field Engineer - Matuu Jobs

SunCulture Kenya Field Engineer - Matuu Jobs



About the role:

Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.

Key Responsibilities:

Project Management

  • Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.

  • Contacting clients to set preferred dates and installing the products within the set timelines.

  • Proper time management to ensure all projects assigned are achieved within the timelines set

    Risk Management

  • Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads

  • Communicate and mitigate any risk factors that are encountered in the field by various engineers.

  • Carrying out technical surveys and submitting the reports) to the engineering team leads

  • Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products

  • Mentoring and in-field training of new engineers

  • Guiding clients through contract filling and sending the signed contracts to HQ every Friday.

  • Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet

  • Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done

  • Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.

  • Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.

  • Advise and provide recommendations to clients on products that would work best for them during technical surveys

  • Do a minimum of 2 installations in
    a day.

  • Achieve a mean Turn Around Time of under 2 days for jobs done

  • Achieve a mean app adherence of 100% of all the jobs done

    Does this sound like you?

  • Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage

  • 2+ years of experience with solar grid pump systems and irrigation systems management

  • Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys

  • Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.

  • An independent thinker who is able to thrive in a fast-paced dynamic environment.

  • In-depth knowledge of the industry and current trends adaptable for SunCulture

  • Be organized and be an expert in time management

  • An agile trainer capable of training and being trained and be very resilient and flexible

  • Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus

  • Able to work in a dynamic environment with immense pressure and meet deadlines

  • Comfortable with ambiguity and able to plan, be organized, and meet deadlines

  • Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

    How to Apply

    For more information and job application details, see; SunCulture Kenya Field Engineer - Matuu Jobs

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