Sun King Contact Center Executive – Samburu Speaking Jobs in Kenya

Sun King Contact Center Executive – Samburu Speaking Jobs in Kenya; The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What You Would Be Expected To Do

Initiate and implement corrective action to maintain excellent service standards and high customer satisfaction

Receive customer queries and ensure prompt resolution

Proactively listen and handle queries efficiently while maintaining service quality

Help minimize defaults by reaching out to customers with delayed payments

Contact dormant customers directly to resolve pending issues

Build and maintain good customer relationships across diverse customer base

Report issues raised by customers to call center team managers for immediate action

Check customer satisfaction after sales and increase retention

Gather and document customer and product information via applicable systems

Perform any other tasks or duties as assigned

You Might Be A Strong Candidate If You

Hold a Bachelor’s degree or Diploma with at least 1 year of job-related work experience

Demonstrate proficiency in the Degodia language

Possess basic knowledge of Excel spreadsheets and data entry skills

Have experience assisting customers (added value)

Are open to working in a flexible, creative, and fast-evolving environment

Can multitask under tight deadlines with close attention to detail

Remain professional and courteous with customers at all times

Have excellent verbal and written communication skills in English and Swahili

Are able to work in shifts

How to Apply

For more information and job application details, see; Sun King Contact Center Executive – Samburu Speaking Jobs in Kenya

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