Sun King Contact Center Executive – Gabra Speaking Jobs in Kenya



Sun King Contact Center Executive – Gabra Speaking Jobs in Kenya; The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What You Would Be Expected To Do

  • Initiate and implement corrective action to maintain excellent service standards and high customer satisfaction

  • Receive customer queries and ensure prompt resolution

  • Proactively listen and handle queries efficiently while maintaining service quality

  • Help minimize defaults by reaching out to customers with delayed payments

  • Contact dormant customers directly to resolve pending issues

  • Build and maintain good customer relationships across diverse customer base

  • Report issues raised by customers to call center team managers for immediate action

  • Check customer satisfaction after sales and increase retention

  • Gather and document customer and product information via applicable systems

  • Perform any other tasks or duties as assigned

    You Might Be A Strong Candidate If You

  • Hold a Bachelor’s degree or Diploma with at least 1 year of job-related work experience

  • Demonstrate proficiency in the Degodia language

  • Possess basic knowledge of Excel spreadsheets and data entry skills

  • Have experience assisting customers (added value)

  • Are open to working in a flexible, creative, and fast-evolving environment

  • Can multitask under tight deadlines with close attention to detail

  • Remain professional and courteous with customers at all times

  • Have excellent verbal and written communication skills in English and Swahili

  • Are able to work in shifts

    How to Apply

    For more information and job application details, see; Sun King Contact Center Executive – Gabra Speaking Jobs in Kenya

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