Sun International IT Support Technician Jobs in South Africa
Sun International IT Support Technician Jobs in South Africa
Job Purpose Responsible for providing technical support to users including performing desktop software and hardware installation; troubleshooting problem areas (in person, or remotely) and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work.
Education
2-Year Diploma in IT or equivalent NQF Level 6 in IT.
MCSE, ITIL Foundation Certification is an advantage.
Experience
Minimum of 2 years relevant IT industry experience.
Skills and Knowledge
Problem solving
Assessing and evaluating information.
Initiative.
Decision-making skills.
Dealing with customers.
Technical acumen.
Risk Management skills.
Listening skills.
Telephone skills.
Understanding of Technology Operations.
Infrastructure Knowledge.
Client Computing.
Gaming Product and Service Knowledge.
Hospitality Product and Service Knowledge.
Key Performance Areas
Stabilised Data Centre Environment
Detect and respond to technical problems
Identify opportunities for continuous improvements and respond to feedback from service statistics / information (CSIP)
Maintain the business unit computer services and equipment ensuring the configuration of the environment is in line with best practice
Make recommendations on computer products or equipment to improve company productivity.
Store a spare parts inventory of systems, subsystems and component parts used in repair work.
User Engagement
Respond to incidents
logged by end-users that cannot be resolved telephonically
Provide desktop support by using diagnostics to facilitate prompt resolution where possible
Provide feedback to the service desk on resolution of incidents
Coach end-users in the use of certain software
Desktop Installations
Make preparations for the installation of software.
Install or update required hardware and software.
Update SOPS and communicate with regard to resources.
Update repository of standards.
Vendor Engagement
Liaise with vendors with regards to parts, repairs, services.
Schedule logistics if required.
Escalate issues identified if relevant.
Attend Vendor management meetings if required.
Complete orders for approval with regards to work completed.
How to Apply
For more information and job application details, see; Sun International IT Support Technician Jobs in South Africa
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