Summit Recruitment & Search Sales and Marketing Front Office Manager Jobs in Nairobi, Kenya

Summit Recruitment & Search Sales and Marketing Front Office Manager Jobs in Nairobi, Kenya

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client is looking to recruit a Sales and Marketing Front Office Manager based at their Kitisuru branch Spa. The core function of this role is to increase and grow sales revenue through maximizing clients’ trends and experiences through consistent data analysis.

Our client’s spas offer refreshing, rejuvenating and rebalancing experiences to their clients. Located in the suburbs of Nairobi, their services ultimately seek to provide the best wellness and holistic experience to all their many clients. With a large team of highly trained and professional staff, they are devoted to providing a calming and relaxing experience using the most exquisite products.

Key Requirements:]

Increase and maintain a branch client retention of above 55%

Review and analyze all client data to improve and increase client satisfaction and sales

Study and report client trends to improve market reach

Achieve daily and monthly set sales targets

Trend Analytics:

In Trend Analytics, you will collect, organize, and interpret client data through primary and secondary sources to maximize client satisfaction and

Ensure all client data is accurate and up to

Review and analyse all client data including treatment trends, client

Marketing:

In Marketing, you will support the company’s marketing department by collecting Social media content through client interactions and feedback/testimonial sharing

You will liaise with the Branch Manager to carry out internal research to understand team product and treatment

Leadership of Front Office Team:

Lead and manage all front office trainings including

Have knowledge of booking system, all customer service processes and ensure these are fully

understood, implemented, and maximized by the

Observe client journey (360-degree cycle) through front office, therapists and hairdressers and flag any gaps or

Client Relationship Management:

Have knowledge of all services and products available and guide clients on best options for best

Understand the 360-degree client experience at the Spa and ensure this is known, understood and implemented by

Observe the sales team to identify gaps in relations to client feedback and work closely with the Branch manager to ensure consistency in client experiences and service standards and quality through relevant

Reporting:

Share daily reports with daily activities, achievements, suggestions, issues and

Report to management any issues arising from client interactions and feedback shared including any complaints, suggestions or recommendations made by the

Include client feedback directed at specific trends e popularity of a particular service.

Qualifications:

A data and sales driven, customer and solution oriented

MUST have experience managing a team of at least 3 people in customer service

Have an approachable and warm personality and ability to engage with and manage employees

Expert in system understanding and learning with great resource maximization

Bachelor’s degree from a reputable institution

Have a hands-on and proactive approach with a thirst for tangible results

How to Apply

For more information and job application details, see; Summit Recruitment & Search Sales and Marketing Front Office Manager Jobs in Nairobi, Kenya

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