Summit Recruitment & Search Reservations Supervisor – Nairobi Jobs in Kenya

Summit Recruitment & Search Reservations Supervisor – Nairobi Jobs in Kenya



Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client, a leading company in hospitality/real estate is looking for the expertise of a Reservations Supervisor. The successful candidate will respond to communications from guests, agents, and referral networks concerning reservations arriving by telephone, email, booking engine and directly at the main office.

She/he will also create and maintain reservation records and promptly processes any cancellations and modifications. The ideal candidate must have a minimum of 4 years of experience within the Tourism & Hospitality Industry.

Key Requirements:

  • Respond to all inquiries from all reservations channels in a timely manner.

  • Process reservation requests.

  • Participate in yield management exercises that maximize the property revenue.

  • Create and maintain automated and saved messages on identified reservation channels.

  • Generate and maintain accurate property performance reports that will assist in the analysis of property performance.

  • Collect all funds due from guests including security deposits as per rate and property specifications maintaining the no cash payment policy.

  • Upsell extra services.

  • Communicate all damages to guests in a timely manner as reported by the housekeeping team for charging against guest deposits.

  • Process all refunds due to guests in conjunction with the accounts team by providing relevant reservation information.

  • Keep up to date with changes and updates on features, promotions
    and change of terms of all sales channels e.g. airbnb and communicate the same to the operations manager.

  • In charge of training on property management systems (PMS) – Training home-owners and any new or old team members on how to use the owners portal

  • Reconciliation of payments from all payment channels on the property management system against the bank statements

  • Ensuring all rates are correctly charted per booking and in line with yield meeting decisions

  • Upload and maintain the accuracy of property listings information and pricing on all reservation channels.

  • Act as the point of contact for all matters relating to information technology with the various suppliers and is the internal technical support.

    Qualifications:

  • Relevant bachelor’s degree

  • Minimum 4 years of experience in the reservations department.

  • Excellent command of written and spoken English.

  • Excellent listening skills.

  • Sound decision making and proactivity.

  • Excellent planning skills and attention to detail.

  • Technologically savvy.

  • Airbnb enthusiast.

    How to Apply

    For more information and job application details, see; Summit Recruitment & Search Reservations Supervisor – Nairobi Jobs in Kenya

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