Summit Recruitment & Search Guest Liaison – Nairobi Jobs in Kenya

Summit Recruitment & Search Guest Liaison – Nairobi Jobs in Kenya

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client, a leading company in Real Estate/Hospitality is looking to recruit a Guest Liaison to be based in Nairobi. He/ She will be responsible for handling the smooth arrival and departure experience for all guests, room/property check prior arrival in coordination with reservations and housekeeping manager. The successful candidates must have a bachelor’s degree in hospitality or its equivalent and at least 3 years’ working experience in the hotel sector.

Responsibilities:

Conduct, schedule, report on guest courtesy calls and manage WhatsApp groups.

Update guest profiles on the property management system.

Maintain client data base as well as keeping track of VIP/Return guests.

Liaise with the Property Operations Manager on the management of the loyalty program.

In charge of responding to guest reviews on all reservation channels as well as review guests on airbnb upon check out.

Timely coordination with other team members to ensure guest requests are attended to promptly.

Ensure all necessary daily and monthly reports are accurate and prepared on time.

Upselling and keeping track on extra services.

Qualifications:

Bachelor’s degree in hospitality or Equivalent.

Minimum of 3years of experience in a Hospitality sector.

Excellent listening and communication skills.

Excellent planning, organizing and interpersonal skills.

Sound decision making and a team player.

Proactivity in engaging guests and colleagues
Technologically savvy.

How to Apply

For more information and job application details, see; Summit Recruitment & Search Guest Liaison – Nairobi Jobs in Kenya

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