Summit Recruitment & Search Front Office Associate Jobs in Kitisuru, Nairobi, Kenya

Summit Recruitment & Search Front Office Associate Jobs in Kitisuru, Nairobi, Kenya



Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client is a well established holistic spa offering a refreshing, rejuvenating and rebalanced experience to their clients and are looking to recruit a Front Office Associate, reporting to the Front Office Manager. As a Front Office Associate, your understanding of the company’s core values, mission and vision is important.

You will work closely with the Front office team to ensure all processes are understood and applied. Ultimately, you will help create a pleasant and memorable experience for their clients. Their Front Offices are a fast-paced environment, where we expect a high level of accuracy, composure and professionalism when dealing with our clients.

Key Responsibilities:

Client Handling

  • Receive and conclude all client visits while ensuring that Serenity’s client experience is met.

  • Capture all client details on the phone such as phone number and full names on booking the client.

  • Ensure that all clients fill in an indemnity form before being attended to by therapists.

  • Organize and book all client appointments using the booking software.

  • Ensure that all clients fill in an indemnity form before being attended to by therapists Ensure all bookings are done accurately with no double-booking cases.

  • Ensure service billing is done and clients pay either before or after treatments without exception.

  • Issue and record all gift vouchers.

  • Issue branded receipts to clients and ensure that clients must leave with their receipts.

  • Assist in other areas such as getting refreshments for the client, making sure that reception is always tidy and clean.

    Communication

  • Handle all incoming calls and in a professional and courteous manner.

  • Coordinate and communicate all bookings and cancellations in good time to the therapists to allow timely service preparations.

  • Communicate weekly offers and new products/services
    to clients.

    Front Office

  • Ensure all licenses are available and current.

  • Always maintain a clean and organized front desk.

  • Communicate to all clients any promotions, product/treatment launches, discounts, or service changes.

  • Inform management or the branch manager of any peculiar client/local authority visitations in good time.

  • Observe all requirements as per the service level agreement.

    Reporting

  • Manage product sales and update stock appropriately on the company’s integrated booking system

  • Update daily sales reports, including coffee shop sales, in Excel or as may be required to facilitate accountability to management.

  • To bring to the immediate attention of management any issues arising from a client including any complaints, suggestions or recommendations made by the clients.

  • Escalate inappropriate actions or comments experienced while executing duty

  • To receive and document payments accurately through the software and updating the daily report with modes of transaction used (cash, M-pesa, credit card).

    Qualifications:

  • Diploma in hospitality, front office, communication, or related field

  • At LEAST 2 years’ experience.

  • You are required to have proficient computer skills – MS Office

  • You are always required to be honest and trustworthy and not to get distracted or intimated by third parties

  • Experience handling multicultural clientele is require

  • Excellent work ethics, professionalism, phone etiquette and communication skills.

  • Always look presentable and smartly dressed

  • High level of organization, multitasking and timeliness

  • Experience working in a busy and fast-paced environment is highly preferred

    How to Apply

    For more information and job application details, see; Summit Recruitment & Search Front Office Associate Jobs in Kitisuru, Nairobi, Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to 2 Best Africa Jobs.