Summit Recruitment & Search Customer Service Manager Jobs in Kenya

Summit Recruitment & Search Customer Service Manager Jobs in Kenya

Our client, a well-established Dental clinic in Westlands is looking to recruit a Customer Service Manager for their offices based in Nairobi, Kenya.

The ideal candidate Must have experience working in a service setting.

Experience with HMIS system will be an added advantage.

Must have at least 3 years working experience.

Key Responsibilities:

  • Greet patients, welcome, engage and orient them to the clinic in the best way possible.
  • Develops tracks & reports key performance measurements for the unit & overall customer care.
  • Obtain, record and register patients’ information to the online platform.
  • Verify insurance details for patients guide them through proper claim form filling.
  • Manage chat on the website & Facebook messenger to respond to customer queries/compliments.
  • Queuing patients to their respective doctors and treatment rooms.
  • Keep track of appointment schedules and confirm patients’ appointments.
  • Follow up activation i.e. activation of patients seen during outreaches.
  • Follow up on approval from insurances.
  • Receive non-clinical deliveries to the clinic and dispatch authorized materials.
  • Work with management on customer service initiatives.
  • Ask customers to provide feedback on customer service experience.

    Qualifications:
  • Diploma in front office or related field.
  • Experience with Microsoft Office suite.
  • Knowledge of HMIS will be an added advantage.
  • Must have impeccable communication skills.
  • Must have excellent interpersonal, social and multitasking skills.
  • Be able to work with erratic work schedules.
  • Show willingness to learn new processes, systems and technologies.
  • Have a passion for service with a personable attitude and friendliness.

    How to Apply
  • Interested and qualified candidates should apply online by 13th July 2019
  • For more information and job application details, see; Summit Recruitment & Search Customer Service Manager Jobs in Kenya

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