Summit Recruitment & Search Applications Support Analyst Jobs in Nairobi, Kenya

Summit Recruitment & Search Applications Support Analyst Jobs in Nairobi, Kenya



Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client, a leading Information Technology company in Cloud computing and cyber security, is looking for a skilled Applications Support Manager. The successful candidate ensures the delivery of assigned services to end customers and/or Local Market Business Teams.

Act as the first escalation point towards service vendors / L2 support teams and Local Market IT teams supporting relevant infrastructure and/or connecting services.

Key Requirements:

  • Manage incident resolution time within the SLA target

  • Take on end-to-end service ownership and manage all involved parties toward an SLA-compliant delivery

  • Responsible to ensure technical service level compliance for services operated by Product Operations or by 3rd parties on behalf of the service owner

  • Responsible for managing incidents, including workarounds and changes implementation, and executing service requests, including on-call duties

  • Identify and implement best practices and process improvements with 3rd parties delivering application operation services

  • Responsible for the communication of major incidents and ensuring the delivery
    of the reports to senior stakeholders

  • Strong ability to manage in a dynamic high-growth environment

  • Strong ability to act cost-consciously considering the financial impact of one’s actions.

    Qualification:

  • Must have a relevant degree in IT

  • Must be ITIL certified.

  • 3 to 5 years of experience in IT service provisioning

  • IT/ Application Operating background and experience in managing complex technology based on ITIL best practice processes

  • Experience and background in a complex business environment and working in multicultural teams with a strong focus on supplier management

  • Ability to understand mobile services and Linux operating systems

  • Financial Services Experience

  • Fluent in English

    How to Apply

    For more information and job application details, see; Summit Recruitment & Search Applications Support Analyst Jobs in Nairobi, Kenya

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