Suara Oladejo Enterprises Estate Management Customer Care Jobs in Nigeria

Suara Oladejo Enterprises Estate Management Customer Care Jobs in Nigeria


Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth

  • Take ownership of customers issues and follow problems through to resolution

  • Set a clear mission and deploy strategies focused towards that mission

  • Develop service procedures, policies and standards

  • Keep accurate records and document customer service actions and discussions

  • Analyse statistics and compile accurate reports

  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

  • Keep ahead of industry’s developments and apply best practices to areas of improvement

  • Control resources and utilise assets to achieve qualitative and quantitative targets

  • Adhere to and manage the approved budget

  • Maintain an orderly workflow according to priorities

    Requirements

  • BS degree / HND in Business Administration or related field

  • Must have 1-2 years work experience

  • Proven working experience as a Customer Service Manager, Retail Manager orAssistant Manager

  • Experience in providing customer service support

  • Excellent knowledge of management methods and techniques

  • Proficiency in English

  • Working knowledge of customer service software, databases and tools

  • Awareness of industry’s latest technology trends and applications

  • Ability to think
    strategically and to lead

  • Strong client-facing and communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Customer service orientation

    How to Apply

  • Interested and qualified candidates should send their CV / Resume to:

  • suaraoladejo0@gmail.com using the Job Title as the subject of the mail.


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