Stratostaff Service Engineer Jobs in Kenya

Stratostaff Service Engineer Jobs in Kenya


Company Description

  • Our client, a world leader in the manufacture and sale of HVAC systems and products seeks to on board a Service Engineer. The role holder will supervise maintenance programs, trouble shoot and provide general and specific service to clients.

    Job Description

    Key Responsibilities:


  • 1. Support the development of aftermarket business across different regions in Africa territory

  • 2. Attend to complaints raised by customer/dealers, fault findings & rectification

  • 3. Understand & resolve issues related to installation & operation of Chillers, package, ducted split & HVAC systems.

  • 4. Carry out preventive, corrective & breakdown maintenance of HVAC equipment & systems.

  • 5. Ensure appropriate selection of replacement parts, raising spares & consumables requisition as per company procedures for repair & maintenance work.

  • 6. Maintain & update customer database, service reports and equipment history periodically.

  • 7. Provide technical support and troubleshooting services

  • 8. Conduct product service training program for service engineers & technicians from distributors.

  • 9. Advise customers on repairs including cost estimates and make recommendations for preventive maintenance.

  • 10. Quote and execute the service jobs.

  • 11. Respond to emergency situations during or after hours for the purpose of
    resolving immediate safety concerns.

  • 12. Assist customers to start up and commission supplied equipment.

  • 13. Provide customers with telephone/email support to start up or trouble shoot and rectify faults.

    Qualifications

  • A Diploma in Electrical or Mechanical Engineering, preferable the Refrigeration and Air conditioning stream with at least 5 years of experience.
  • HVAC background with experience in field troubleshooting/customer relation management.
  • Good understanding of measuring & testing instruments & their application.
  • Demonstrated understanding of blueprints, drawings, and diagrams while troubleshooting.

    Additional Information

    Key Competencies & Attributes


  • Strong Interfacing customer skills
  • Ability to prioritize tasks effectively & time management skills
  • Excellent communication skills
  • Excellent analytical and problem-solving skills.

    For more information and application details see;Stratostaff Service Engineer Jobs in Kenya

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