St.Lukes Orthopaedic and Trauma Hospital Switchboard Operator Jobs in Kenya

Major Duties and Responsibilities

Answer incoming phone calls and route them to the person or department needed to properly address the customer on the other end of the line.

Perform various clerical tasks, such as filing, typing, proofreading, accepting orders, scheduling appointments, sorting mails.

Take detailed messages for individuals who are not available to accept phone calls.

Retrieve voice mail messages left by customers.

Direct visiting customers to areas within the hospital where they can have their needs, questions or problems addressed.

Make outbound calls to various parties as requested, including international calls.

Contact multiple parties to arrange conference calls upon request.

Monitor phone lines to see how long customers are waiting on hold and to address them when hold times become too long.

Keep records of calls placed and charges incurred.

Any other duties that may be assigned from time to time.

Requirements

Strong customer service skills

verbal communication skills and written communication skills

Mechanical skills

Computer skills – switchboard operators work with multiple software programs to take messages and perform clerical duties, which requires some computer skills

Attention to detail – monitoring multiple phone lines requires good attention to detail

How to Apply

For more information and job application details, see; St.Lukes Orthopaedic and Trauma Hospital Switchboard Operator Jobs in Kenya

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