Stima Sacco Shared Service Manager Jobs in Kenya

Stima Sacco Shared Service Manager Jobs in Kenya


Role details

  • Reporting to the Chief Manager, ICT and Operations, the job holder will be responsible to support the Shared Service (SS) section in the delivery of day to day operational functions.

  • The job holder will work with other stakeholders to provide the technology solutions, process improvement efforts to promote efficiency and standardization across the Society.

  • S/he will proactively identify, assess and manage the risks faced, and have an effective system of controls in place to reduce overall exposure and provide a secure, appropriately staffed, cost-effective and responsive service delivery infrastructure.

    Key Responsibilities

  • Lead the development and implementation of the overall strategy for Shared Services (SS) department.

  • Ensure proper and efficient functioning of banking operations at the Shared Services (SS) department.

  • Ensure continuous process improvements and process efficiencies at the Shared Services and giving support to the Branches.

  • Lead centralization and standardization of operational processes across the branches and the Shared Services and in conjunction with other areas of the Society.

  • Participate and support various business initiatives and rollout of new/enhanced products.

  • Responsible for float management, repatriation of customer deposits, resolution of customer issues (undispensed cash, monies deposited in wrong account).

  • Manage ATM Card and PIN generation, custody and dispatch.

  • Manage Electronic funds transfer and management of withdrawal channels.

  • Ensure country wide check-off management through generation of interest on loans, variance analysis and follow up of outstanding remittances, preparation of monthly report, appropriate reporting to debt collection and relationship management with HR and Paymasters.

  • Manage country wide salaries and allowances through recruitment of new companies and agree on modalities for remittances, processing of salaries, handling emerging issues and relationship management.

  • Manage the Bank’s Cheque book - responsible for application, clearing of Cheque and Cheque books, monitoring of clearing account, requesting reimbursement and relationship management.

  • Manage Account 31 - responsible for posting of various entries to relevant bank account mainly: incoming check off, salaries, outgoing
    EFT, cheques and channels.

  • Ensure revenue assurance across various services and channels such as Point of Sale (POS), ATM, Cheques and Channels.

  • Manage relationships with key stakeholders and service providers.

  • Handle claims management including deceased cases.

  • Ensure compliance with regulatory provisions and requirements.

  • Maintain a professional work environment that focuses on superior performance by departmental staff.

  • Establish effective systems, procedures and standards of performance for staff in the Shared Services.

  • Responsible for the overall budgeting and planning for Shared Service function.

    Minimum Requirements

    Academic Requirements

  • A Bachelors’ degree in Business Administration, Commerce or a relevant field from a recognised institution.

    Experience Requirements

  • Minimum of eight (8) years’ work experience in banking, operations management, cash management, digital channels management, people management, recruiting or quality assurance with at least three (3) in a similar role.

  • Certified Public Accountant (CPA III )or equivalent.

    Summary of Technical Competencies

  • Sound knowledge of Banking and Sacco laws and regulations.

  • People Management.

  • Business acumen.

  • Data analytics.

  • Customer centricity.

  • Risk management.

  • Negotiation skills.

  • Networking and communication skills.

  • Computer literacy.

    Summary of behavioural/general Competencies

  • High level of analytical and problem-solving skills.

  • Strategic thinking.

  • Ability to lead, develop and nurture high-performing teams.

  • Ability to manage and drive change.

  • Professionalism and integrity in line with the Sacco’s values.

  • Collaboration and inclusivity

  • Nurture Innovation and foster learning and development.

  • Good interpersonal skills and emotional intelligence.

  • Results oriented and good team player.

    How to Apply

    For more information and job application details, see; Stima Sacco Shared Service Manager Jobs in Kenya

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