Standard Chartered Value Centre General Manager - Distribution and Digital Banking Jobs in Kenya

Standard Chartered Value Centre General Manager - Distribution and Digital Banking Jobs in Kenya

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

  • Align with group & country Retail Banking priorities.
  • Manage profitability across the Distribution Channels.
  • Identify and define Digital & technology roadmap for alternate channels to support retail business delivery i.e. internet-banking, mobile banking, Agency Banking, Digital Lending & venturing into Fintech partnership and Development.
  • Champion the role of digital in all revenue, product and communication activities; and provide digital knowledge input into customer and proposition development.
  • Be responsible for leading the way in productivity through process improvement, better management tools and training.
  • Optimize channels P&L, Balance Sheet & KPIs.
  • Drive new sales and total revenue through customer deepening and retention.
  • Business development, external alliance mgmt.
  • One Bank collaboration with CIB & CB Management.
  • Delivery of Bank’s brand promise to our customer, tailored across segments.
  • Partner with segment and products.
  • Responsible for embedding a culture of service excellence and continuous improvement.
  • Identify process improvements opportunities, drive for gap resolutions.
  • Ensure organization structure & people programs appropriate to deliver plans.
  • Implement and embed a high-performance culture through robust performance management and differentiated reward and recognition.
  • Responsible for developing a succession plan for all one down and mentor/coach top talent.
  • Achieve strategic people requirements.
  • Lead in employee engagement & attrition.
  • Lead in strong internal & external networking & alliances building.
  • Lead through example and build the appropriate culture and values.
  • Be an effective agent of change and a role model within the bank
  • Develop a people culture which encourages, and champions change among employees in the daily workplace
  • Able to share and advise on best practices and emerging developments across the country/ cluster
  • Compliance with external and internal regulations/policies on Ops, Credit, Reputational and People Risk.
  • The implementation of Risk Type Global policies across the Cluster, and as appropriate, the maintenance of Business Policy/ Country addendum.
  • Ensure that risk assurance processes are in place across the Cluster to provide evidence of proactive risk management of the Risk Type and compliance with policy.
  • Ensure that the Risk Type is properly represented at the relevant Business/ Country Risk Committees.
  • Ensure that Risk Management responsibilities and processes for the Risk Type are properly communicated across the Business/ Country to all staff impact.
  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Country Retail Banking Strategy
  • Overall Country financial performance
  • Growth of a strong Retail Clients presence in Country
  • Quality of customer service delivered in Country

    Our Ideal Candidate
  • University Degree backed by very strong formal banking and management training.
  • Minimum 10 years’ experience in financial services industry.
  • Have played senior role in branches, New Business equivalent, Contact Centre management or Remote Banking,
  • With domain expertise in at least 2 areas and, if possible, with experience very strong Digital capabilities/products/credit risk/operations.
  • Strategic thinker, with proven large team management capability.
  • In depth knowledge of products, sales, services, delivery channels and customer segments.
  • Good communication skills both written and oral and the ability to work independently without close supervision.
  • Very good knowledge and understanding of the Group Policies, Standards, local regulations and legislations on the prevention of money laundering.

    Talent, Skill and Knowledge
  • Strategic acumen
  • Conceptual thinking - able to structure and organize
  • Execution orientation - able to execute and deliver results
  • Service and customer centricity
  • Influencing and networking
  • Presentation and communication
  • Ability to manage in a geographically and culturally dispersed environment

    How to Apply
  • Interested and qualified candidates should apply online by 22nd September 2019
  • For more information and job application details, see; Standard Chartered Value Centre General Manager - Distribution and Digital Banking Jobs in Kenya

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