Standard Chartered Head, Digital Banking and Proximity Jobs in Tanzania

Job Details:

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organization. This in turn helps us to provide better support to our broad client base. .

The Role Responsibilities

Strategy and Business Management

• Work closely with GM Digital Banking & Client Experience to manage country digital agenda including delivery of online acquisition and digital banking KPIs

• Steward regulatory and day to day requirements from country with informed filter to region digital banking

• Oversee localisation and optimisation of digital assets from departments before timely upload into regional content management system

• Work closely with senior stakeholders in the country and region to ensure business needs and expectations are being met

• Support socialisation of region and group analytics on a regular basis, articulating the country optimisation view

• Drive ideation around country innovations and enhancements to both pre and post login experiences

• Help with client insight collection and frontline co-creation by working closely with the group Digital Experience team

• Continue to support the channel migration agenda while working closely with Branches

• Support country segment/product teams on digital facet of alliances and partnerships, while working closely with region

• Ensure any digital fulfilment of online signups is carried out in a timely manner through country Ops and digital Banking team.

• Represent SC through participation at local financial bodies, consortiums, and where needed, strategically important regulatory forums

• Train digital banking team for efficient management across cultures and local realities

• Delivery of Standard service and solid operations support for the business /Branches and leveraging on the Group network to provide a source of competitive advantage to the bank

• Proactive and effective engagement with business and segment heads and contribution to the business strategy and rapid growth plans in the country

• To contribute to successful implementation of new projects by resourcing the testing, training and supporting the post launch operational activities

• Provide Effective Leadership to the Proximity Manager on ATM Management, governing Contracts with First Line

Maintenance, proximity Related Contracts with Managed Service Provider and Local Proximity Related Vendors/ Service Providers to Ensure Sla Adherence

• Ensure Proximity Related Regulatory Requirements Are Met, along with Business Continuity through BCP/ Dr Testing is done

• Work With Relevant Partners eg, Vendors for ATM Installation and Connectivity

• Monitor and ensure Proximity KPI (Inclusive Uptime) Is met all the times when there is any challenges escalation done on time

• Monitor Reconciliation ATM Suspense Accounts at Country Level to ensure it is done as per the financial policy.

• Monitor the SLA with the Vendor on the outsourced ATMS.

Our Ideal Candidate

• University degree or professional qualification, preferably in Banking and Finance

• Proven track record of accomplishment in the management of banking operations

• In depth knowledge and understanding of banking products and services, and ability to structure and deliver customized solutions which meet customer needs.

• Ability to engage stakeholders in constructive dialogue, in order to improve own understanding and influence others decision-making.

• Strong Operational and risk management background

• Strong people management & communication skills, especially ability to engage and motivate large teams

• Ability to analyse significant amounts of data and distil clear insights

• Relevant applications & technology infrastructure knowledge

• Understanding of the regulatory environment and practices

• Project Management and Change Management skills.

• Committed to driving own team’s progress and delivering agreed outcomes.

• Nurtures teamwork and collaboration.

• Has the ability to blend the demands of managing day-to-day operational activities with the necessity of maintaining a strategic view.

• Be able to demonstrate an ability to manage complex activities within the Bank's matrix organization structure.

• Experience in budget development and budget management.

• Foresight with regards to workflow, staff capability and moral.

• Thought leadership in Retail Banking with appreciation industry products and developments

• Strategy articulation and execution

• Professional depth in Retail Products covering product development, acquisition, portfolio and risk management, marketing and campaign management

• Deep understanding of in-market client product behaviors and life stages

• Strong appreciation and ability to balance tradeoffs between risk and returns to achieve RORWA and P&L targets

• Strong strategic acumen and execution capability

• Relationship building and influencing – ability to build strong relationships across internal and external stakeholders / partners

• Team leadership – Ability to inspire team to achieve targets while building bench strength

• Adept at succeeding in a matrix organization

How to Apply

For more information and job application details, see; Standard Chartered Head, Digital Banking and Proximity Jobs in Tanzania

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