Standard Chartered Bank Kenya Relationship Manager Priority Banking - Mombasa Jobs

Standard Chartered Bank Kenya Relationship Manager Priority Banking - Mombasa Jobs; As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives.

You will provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth and Retail Banking

We are an international bank serving individuals and businesses in the world's most dynamic markets.

We help manage and grow their wealth and expand their businesses at home and overseas through our inter-connected global network.

Key Responsibilities

Client Engagement and Relationship Management:

Demonstrate in-depth understanding of client profiles and financial positions to deliver personalized service and product recommendations

Utilize data analytics to plan and execute next-best conversations and engagement strategies

Provide in-depth advice on individual banking and wealth management products such as personal loans, CASA, investment portfolios, and bespoke financial instruments

Develop structured and comprehensive account plans for a segment of the client base, aiming to maximize value through cross-selling and upselling

Conduct regular in-person or virtual meetings to assess client needs, provide tailored advice, and facilitate onboarding of new products

Collaborate with specialists and other banking professionals to ensure a holistic service approach

Operational Excellence and Compliance:

Maintain up-to-date knowledge on compliance requirements, conducting Client Due Diligence (CDD) reviews and ensuring all client documentation is accurate and complete

Oversee fulfillment of client requests, guaranteeing timely and quality delivery of products and services

Business Development through Referrals:

Actively pursue and manage referrals, engaging leads effectively and nurturing relationships that result in new business opportunities

Clearly articulate Standard Chartered's value proposition and product requirements to prospective clients

Client Education and Support:

Provide comprehensive guidance on digital banking platforms, ATMs, and client centre services to enhance client autonomy and satisfaction

Foster an environment of continuous learning for clients and colleagues alike, championing best practices and innovation

Regulatory & Business Conduct:

Display exemplary conduct and live by the Group’s Values and Code of Conduct

Take personal responsibility for embedding the highest standards of ethics,

including regulatory and business conduct, across Standard Chartered Bank

Ensure compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct

Verify and scan customer instructions on Eops through Ncap (where applicable)

Holder of card and card reader pin and alarm for opening and closing branch (where applicable)

AML & CDD:

Ensure Anti-Money Laundering requirements are followed: take all reasonable steps to verify and identify customers

Retain adequate records of identification, account opening, and transactions

Make prompt reports of suspicious transactions and suspicious activity using the right internal channels

Raise awareness of Money Laundering prevention by training staff/attending training sessions

Key Stakeholders

Product Specialists

Client Service Manager, Affluent

CDD team

Branch Manager

Credit team

Skills and Experience

Essential Skills and Experience:

Comprehensive knowledge of multiple financial products spanning individual banking and wealth management offerings

Solid grasp of market dynamics and competitor activities to inform effective business strategies

Advanced interpersonal and soft skills to understand and engage affluent clients, fostering trust and long-term partnerships

Exceptional communication and presentation abilities to articulate complex financial concepts clearly and persuasively

Expertise in negotiation and objection management, ensuring positive outcomes while maintaining client satisfaction

Strong problem-solving skills to address challenges promptly and innovate solutions that meet client and business needs

Experience in relationship management within banking or financial services context, with demonstrable success in client acquisition and retention

Commitment to continuous learning and personal development to stay ahead in an evolving industry

Qualification

Academic qualification

CISI certification is desirable

How to Apply

For more information and job application details, see; Standard Chartered Bank Kenya Relationship Manager Priority Banking - Mombasa Jobs

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