Standard Chartered Bank Engineer Productions Support Jobs in Kenya

Standard Chartered Bank Engineer Productions Support Jobs in Kenya

About the Company

  • Standard Chartered Bank is a leading international banking group committed to building a sustainable business over the long-term. It was was established in 1911 with the first branch opened in Mombasa Treasury Square.

  • Today, 101 years later, Standard Chartered Bank is one of the leading Banks in Kenya, with an excellent franchise. It has a total of 33 branches spread across the country, 90 automated teller machines (ATMs) and 1,698 employees.

    Key Stakeholders

    • Venture Lead, Solv Kenya.

    • Commercial Lead, Solv Kenya.

    • Risk and Compliance Solv Kenya.

    Our Ideal Candidate

    • University Degree In Computer Science, Information Technology, etc.

    • Professional Certifications: AWS, GCP, Azure.

    Role Responsibilities

    • Must be familiar with UNIX, SQL, Python Scripting, and Monitoring tools such as Grafana, Uptime Robot, Nagios

    • Good problem-solving skills, good verbal and written comms skills, ability to work under pressure to restore services,

    • Ability to manage incidents independently as well as working together in a local team and wider regional team

    • Capability to flick between break/fix, and proactive tasks projects

    • Enhance monitoring tool to improve the monitoring of production processes Build python scripts for application tooling

    • Working with the development team to automate manual support processes Provide strong incident management during outages to improve recovery time Analysis of incidents to identify underlying trends and focus areas

    • Supporting the design and development of standard process to eliminate pain points, issues and root causes of current Production Management processes.

    • Facilitate industry-standard Root Cause Analysis (RCA) exercises as a result of critical incidents and initiating the Problem Management cycle

    • Interact directly with IT leaders, managers
    and key stakeholders to proactively communicate status on active major incidents or problem tickets

    • Confidence to push back and say No when expectations are not aligned with the correct/ agreed/sold solution

    • Monitor Production Management processes e.g., Incident Management, escalation procedures, and provides input for improvements to the appropriate process owners as needed

    • Provide ad hoc reports to the business where this will add value or reduce costs.

    • Carries out detailed technical analysis of the production to identify performance, stability and resilience enhancements

    • Designs, tests, and documents simple programs, or scripts and assists in the implementation of software which forms part of a properly engineered Application or platform

    • Configures the application, in response to Business and/or technical problems and in accordance with provided requirements and agreed design principles

    • Works with Delivery Services e.g. (Infrastructure) on improvements to service availability and resilience

    • Configure the application in response to business and/or technical problems and in accordance with provided requirements and agreed design principles

    Required Skills

  • Project management, Technical support, Relational databases (SQL), Database administration, Database query languages (SQL, others), Quality control and supervision, Programming.

    How to Apply

  • For more information and job application details, see; Standard Chartered Bank Engineer Productions Support Jobs in Kenya

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