Standard Bank Transactional Banker Jobs in South Africa
Standard Bank Transactional Banker Jobs in South Africa
Job Purpose To proactively promote a relationship based offering through a primary point of contact, which meets the client’s expectations by providing them with personalised financial solutions in line with the Customer Value Proposition.
To support the Private Banker in providing a relationship based offering to the Sub-Segment, which meets customer expectations both on a personal and business level by ensuring that personalised service levels are maintained and cross-sell opportunities are maximized, while ensuring strict compliance with laid-down risk management controls and credit procedures.
Key Responsibilities/Accountabilities
New Accounts (Current, Savings, Investments and Loans)
Complete all compliance training within laid down timelines.
Ensures that all required documentation has been provided with the account opening applications received from the Private Banker for new accounts to be opened, and that the forms have been fully completed.
Requests full general reports, in need.
Prepares account holder records and new mandates for signature, in need.
Opens or upgrades account/s on Branch Delivery System (BDS).
Ensures that accounts reflect the correct market segment, customer representative, portfolio number and importance level.
Separates KYC documents and Accountholder Records and prepare for onward forwarding to be imaged.
Updates account notepad with comprehensive notes, and capture override of credit score declines on authority of credit module, where applicable.
Amendments to accounts
Capture amendments to accounts as per customer instructions.
Prepare fresh mandates, when necessary & file new mandates in customer annexure file.
Update account notepad with comprehensive notes regarding amendments.
Attend to electronic account payments limit increases.
Refer any requests to close a client’s primary account or any investment accounts to the Private Banker, whose authority must be obtained before the instruction is carried out.
Attend to the closing of secondary accounts when these are no longer operational and not required.
Transactions on behalf of customers
Ensure that an up-to-date original indemnity is held for the customer before accepting instructions via facsimile, e-mail or telephone.
Attend to requests for inter-account transfers and electronic inter-bank payments and ensure proper account notes are made, when applicable.
Issue visa letters when requested by customers.
Order replacement MasterCard’s and Auto Bank cards when requested by customers.
Attend to the clearing and releasing of funds for customers.
Authorise encashment at away branches.
Give notice on notice deposits when requested by customers.
Customer problem resolution
Resolve all customer queries, whether walk-in, telephone, e-mail or fax, with regard to:
Account information;
ATM and MasterCard transactions;
Audit certificates and certificates of balance;
Bank charges;
Copies of cheques, deposits and copy statements via Gijima;
Debit orders and electronic account payments;
Foreign exchange transactions;
Fund managers;
Information relating to transactions on accounts;
Interest queries whether on debit or credit balances;
Investment disposal instructions;
Inward and outward correspondence, including returned mail;
Lost remittances;
Offshore Accounts / Transactions;
Reversal of charges;
Vehicle and Asset Finance (VAF) and Home Loans;
Stop orders;
Stop payments; and
Unpaid cheques.
Load Queries on Gijima (over 3 minute resolution) and monitor to ensure that they are resolved within laid-down turn-around times and that root causes of recurring problems are identified and addressed promptly.
Ensures that all new service requests (queries and complaints) are logged correctly, as either a “first contact resolution” or “non first contact resolution” as appropriate.
Ensures that service requests in personal work list are actioned within agreed timelines.
Home loan accounts
Capture home loan applications and keep copies of documents.
Advise customer continuously of status of application until approval and registration and make appropriate notes on BDS.
Process Access Bond applications and ensure that the account is linked and accessible via the ATM.
Apply for rate concessions and ensure rates are loaded correctly.
Attend to requests to amend home loan debit orders.
Credit
Obtain credit bureau clearance for all new and review credit applications.
Assess financial statements.
Attend
to requirements and capture credit applications for all credit facilities (new facilities as well as the review of facilities), including Guarantees by Bank and Property Guarantees, and the application for collateral documents, where required.
Issue Banker’s Acceptances on approval from credit once rates have been established with Treasury Division and update Banker’s Acceptances Register.
Apply for increases of MasterCard/Diners club Card limits.
Action items for the portfolio on EDAS and ensure comprehensive notes are made when contesting a decision.
Respond to all correspondence/queries raised by Credit Direct and the Credit Centre.
Responsive sales and marketing
Identify cross-selling opportunities and support migration initiatives.
Communicate with customers in such a manner as to take advantage of the opportunity to market/cross-sell existing products and promote new business.
Pass leads for sales opportunities on to the Private Banker.
Advise the Private Banker whenever a bank report is requested from another financial institution, with a view to bringing business over to the agent bank resulting in a potential loss of business / client from portfolio.
Ensures that all leads are logged correctly in the presence of the customer and ensures cross selling opportunities are identified.
Identifies and actions opportunities for cross- and up-sell.
Ensures accurate capture, updates or amendments of customer information and history notes.
Administration
Ensure that sales tracking forms are completed for capturing on a weekly basis.
Ensure filing for portfolio is done on a daily basis and that records are kept in terms of the Financial Advisory and Intermediary Services Act.
Maintain annexure files with separate sections for balance sheets and general correspondence.
Ensure mandates are filed or forwarded to the respective outlet, where applicable.
Maintain product profile for portfolio updates (contact management).
Order stationery, including all the relevant forms to open accounts and to do transactions.
Update the Card Processing System (CPS) with the client’s details for renewal MasterCard’s.
Extract and action KYC Freeze lists for portfolio for accounts not identified in line with FICA (Financial Intelligence Centre Act).
Respond to requests for full general reports.
Provide input on fraud investigations, when required.
Action Private Banker calls reports.
Maintain and effective diary system to cater for expiring limits special instructions and roll-overs.
Read Fan outs and Circulars daily on the intranet and implement or adhere to instructions / updates, where applicable.
Make arrangements to ensure that another staff member is always available to serve customers on own portfolio while away from desk for short periods.
Reports
Action the following reports according to laid-down instructions:
Report 0051 (Marketing Credit balance list);
Report 0099 (Assessed overdraft interest exceptions);
Report 0100 (Group accounts assessed overdraft interest exceptions);
Report 1007 (Current account interest exceptions);
Report 2051 (Important Transaction Journal);
Report 2082 (Current account pricing audit);
Report 2084 (Current account pricing daily action);
Report 2099 (Account business audit report);
Report 7850 (Current accounts – Daily listing of accounts)
Report 8665 (Cash deposit fee - Specials) and
Report 10455 (Report of profile balance information)
Measurements
Achievement of the Customer Satisfaction Target.
Achievement of Customer1st target by logging 100% of queries and complaints
Achievement of the Retention Target
Achievement of all set Revenue targets Operating Income, Net Interest Income, Non Interest Revenue, Assets and Liabilities growth, costs and Impairments as per monthly income statement.
Achieve (100%) of all Sales Target.
Achieve a Satisfactory Operational Risk assessment and GIA.
Achieves 100% legislative compliance
FAIS Accreditation
Preferred Qualification and Experience
Completed secondary school/high school/A levels/Matric
Degree in Business Commerce
1 - 2 years Personal & Business Banking experience in the Service and Support areas
1 - 2 years People management experience
Knowledge/Technical Skills/Expertise
Customer Understanding
Product Knowledge
Application and Submission Verification
Product Related Systems
Customer Acceptance and Review
Banking Process and Procedures
Client Servicing
How to Apply
For more information and job application details, see; Standard Bank Transactional Banker Jobs in South Africa
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