Standard Bank Risk Execution Officer Jobs in South Africa

Standard Bank Risk Execution Officer Jobs in South Africa

Job Purpose

  • Conduct quality assurance evaluations on all contact centre people to ensure set standards are maintained/developed regarding all telephonic customer interactions.

    Key Responsibilites

  • Monitor and improve quality through daily assessment of calls and monitoring of complaints logged in line with set standards and monthly targets.

  • Identify areas of potential risk e.g. Professional Indemnity/Errors and Omissions.

  • Compile weekly stats and monthly reports related to all quality measures and provide feedback to management.

  • Updating and designing QA assessment sheets in line with changes in the business.

  • Build meaningful relationships with all stakeholders.

  • Evaluate calls and perform root cause analysis when concerns are noted.

  • Deliver on ideal ways to either reduce costs or increase return on investment in your allocated business unit. (Remedials and Coaching)

  • Set up and running of monthly calibrations and connect sessions with the business unit.


  • Matric compulsory

  • RE (Regulatory Examination) advantage

  • NQF Level 5 - Higher Certificates or Advanced National (vocational) Certificate (compulsory)

  • 5 years’ experience in customer service or claims call centre experience with short term insurance expereince in personal lines (Compulsory)

  • 2 years’ experience in Quality Assurance (Compulsory)

  • 2 years supervisory experience (Advantage)

    How to Apply

  • For more information and job application details, see; Standard Bank Risk Execution Officer Jobs in South Africa

    Find daily jobs in South Africa. Jobs - South Africa jobs. Search our career portal & find the latest South African job positions, career opportunities & jobs in South Africa.

    Jobs in South Africa - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in South Africa.

    Find your dream job from 1000s of vacancies in South Africa posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Best Africa Jobs.