Standard Bank Manager, Contact Management Jobs in South Africa

Standard Bank Manager, Contact Management Jobs in South Africa



Job Description

Leads the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions.

Ensures Fraud strategies are translated into executable contact strategies, that work to achieve the desired results from a Fraud Operations perspective, and to maintain and manage the contact set up and ensure all settings are in line with best practices and stakeholder requirements.

Qualifications

  • Business Commerce Degree

    Experience

  • 3-4 years suitable experience in an operational environment

  • Exposure to Fraud environment and must have managed a predictive dialler

  • Must have had exposure to inbound call centre solutions and the strategic and tactical use thereof

  • Experience in managing small teams

  • Experience in managing multiple stakeholders on a constant basis and experience in design, implementation and analysis of reports

    How to Apply

    For more information and job application details, see; Standard Bank Manager, Contact Management Jobs in South Africa

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