Standard Bank Manager, Business Support & Recoveries Jobs in Kenya
Standard Bank Manager, Business Support & Recoveries Jobs in Kenya
Job DescriptionManages the reduction of forward roll rates to prevent accounts from moving into impairment bearing brackets.
To manage and lead staff and serve as a subject matter expert in the capabilities of Pre-NPL loans
To ensure the effective and efficient rehabilitation, collections, and recovery of outstanding amounts in the Pre-NPL loans
To implement and manage Pre-delinquency Strategies
To support the development of self-cure models
To aid the effective management of technical arrears
Adherence and adoption of the Pre-NPL watchlist and monitoring policies and processes
Key Responsibilities
Rehabilitation and Collections of the Pre- Npl Loans Portfolio
Guides and mentors’ staff to identify opportunities where distressed debt solutions can be provided to customers and staff alike in order that they can be rehabilitated back to the performing loans portfolio
Designs the required strategies and formulates effective tactical plans to maximise collections on unwilling customers through instituting legal and collections actions in the most efficient manner to reduce the monthly impairment charges
Ensures that in-house and outsourced collections strategies are effectively executed in order to achieve agreed collections rates. The outsource strategies must be driven in collaboration with the Vendor manager
Operates within delegated authority levels and ensures that subordinates have the requisite mandates to perform their daily tasks
Actions delegated tasks from the Head, Rehabilitation and Recoveries within specified deadlines and reporting requirements
Reports suspicious transactions to Fraud Prevention Services and to the Money Laundering Officer where appropriate
Ensures consistency in the execution of Bank policy and procedures in order to adhere to all laid down governance requirements regarding actions instituted in the Pre-NPL portfolio
Ensures continuous improvement on set performance benchmarks in order to yield optimal performance levels
Evaluates and improves on existing practices within Specialised Recoveries in order to ensure continued effectiveness and processing efficiencie
Acts within the prescribed mandate insofar instituting legal action and supporting of Liquidators
Represents the Bank during Court Cases as the primary witness and liaises directly with Bank’s Attorneys
Signs Legal documentation where required within mandate on all matters handed to Attorneys
Supports the appointment of vendors within mandate
Measures:
Implementation of appropriate measurements and processes required for an efficient and effective team
Satisfactory ratings on internal and external audits
Maintain capabilities aligned to the CART assurance standards
Value of monthly provisions reduced within agreed budget
Collections rates as per agreed targets
Impaired portfolio within budget
Production and distribution of agreed performance outputs and benchmarks
Cost/Recovery ratios within budget
Strategy Management
Guides and mentors’ staff to identify opportunities to increase recovery rates to exceed monthly targets
Ensures that all the required processes, systems and controls are relevant to effectively manage the in-house accounts to achieve set recovery targets
Ensures that robust repossession, storage, and disposal controls are in place to facilitate the securing and realisation of the Bank’s assets
Operates within delegated authority levels and ensures that subordinates have the requisite mandates to perform their daily tasks
Adheres to the requirements of the Credit Agreements and Usury Acts
Ensures consistency in the execution of Bank policy and procedures to adhere to all laid down governance requirements regarding actions instituted in the Written off portfolio
Ensures continuous improvement on set performance benchmarks to yield optimal performance levels
Evaluates and improves on existing practices within Recoveries in order to optimise processing efficiency
Acts within the prescribed mandate insofar capital and/or interest compromises and the classification of accounts as ‘irrecoverable’
Stakeholder Management
Ensures internal stakeholder management through regular reporting on the performance of the Pre- NPL Loans insofar the net provisions raised and recoveries on account of bad debts
Provides suitable advice as and when required, regarding the legal, collections and recoveries processes to internal stakeholders and external service providers to manage expectations regarding performance outcomes and trends in the portfolios
MIS Provision and Interpretation
Analyses credit data on a daily, weekly, and monthly basis to highlight
efficiency gains and identify adverse trends requiring management interventions that consequently assist in achieving set targets and credit process efficiencies – for Pre-NPL
Ensures the production and distribution of agreed performance outputs, i.e actuals vs set targets and reports that provide the required Portfolio insights to management and other stakeholders
Dynamic Management Information that articulates the department’s activities, outputs, trends and performance
Provide accurate data and reports timeously, inclusive of the processes governing the outsourcing of accounts with regard to account distribution by performance
Provide relevant recommendations and suitable action plans to stakeholders as and when required, specifically as it relates to costly, protracted Legal matters
People Management
Responsible for inspiring, motivating, leading, and managing the team
Responsible for the recruitment, development, and retention of relevant skills to meet the business needs
Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job
Ensures skills assessments and competency-based training takes place as and when required
Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these
Creates an environment in which learning, and development are emphasised and valued
Takes personal responsibility for coaching and mentoring others, especially as it relates to the correct application of the various Laws within the departments
Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports
Promotes a culture where the values of the Bank are seen to be ‘alive’
Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis
Develops and maintains an open communication channel with direct reports
Monitors and manages the performance and development of staff within the area
Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs
Ensures that disciplinary action and grievances are addressed and aligned to the Standard Bank policies and procedures
Maintain satisfactory ratings from all internal and external stakeholders including audit and similar functions
Number of external courses attended by staff
Frequency of internal connect and feedback sessions
Formal training programme in place which addresses skills shortages and EPM PDP requirements
Appropriate and consistent participation in the Bank’s Reward and Recognition schemes.
Diligent application of the Bank’s Performance Management processes
Qualifications
Minimum Requirements
First Degree in Commerce or Legal
Experience
3 to 4 years experience in instituting the appropriate legal action against recalcitrant debtors by effectively applying the required litigation options in order to facilitate successful Court verdicts. Legal and Collections experience with a sound understanding of how the Law relates to the principles of financial credit risk management procedures. Exposure to and experience in Banking / Financial institution related legal and collections matters is a valuable benefit. Application of knowledge, experience and sound judgement in formulating solutions to rehabilitate through the application of various collection tactics, or via the institution of legal proceedings.
1 to 2 years experience in managing a Collections department with the ability to manage and lead staff effectively to achieve the required results. Experienced in the understanding of credit risk assessment procedures to determine the best route of actions to be applied – both as it relates to unsecured and secured lending products.
How to Apply
For more information and job application details, see; Standard Bank Manager, Business Support & Recoveries Jobs in Kenya
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