Standard Bank Head - Private Clients Jobs in South Africa

Standard Bank Head - Private Clients Jobs in South Africa

Job Purpose

• To drive and manage the profitable delivery of pro-active, value adding sales, solutions and service platforms through the Private Banking Suite in order to grow and retain high-value business.

• To leverage and optimise resources, business and market potential to maximise business growth, retention and profitability targets while minimising operational risk.

• To be accountable for the day to day running of Private Banking suite/s and accountable for the attainment of the business objectives of the suite/s. Also responsible for liaising, communicating and forging relationships with business partners, with the objective of leveraging off these synergies.

To maintain a high level of integrity and ethical standards

Key Responsibilities/Accountabilities

• Complete all compliance training within laid down timelines.

• Develops strategies and tactics to retain market share by identifying opportunities to add value to existing clients in collaboration with business partners.

• Provides a regular second face to the top clients in the Suite, ensuring that the full extent of their relationships with the Group is understood and managed appropriately.

• Sets, monitors and manages (in collaboration with internal business partners) the delivery of service level agreements, standards and turnaround times within the suite, in line with the value proposition and retention requirements.

• Interacts frequently and closely with Private Bankers to analyse and establish portfolio needs and service gaps.

• Communicates the Private Banking value proposition clearly to all stakeholders.

• Ensures that clients receive an efficient and holistically superior service offering.

Effectively attends to and monitors customer complaints, identifies root causes of complaints and addresses them at source to prevent recurrence

• Facilitates a sound working partnership between Credit and the Suite to stimulate business growth without compromising risk and the quality of lending.

• Conducts regular discussions with Credit Managers to ensure process efficiency and

quick turnaround for applications.

• Arbitrates credit decisions on behalf of all portfolios in the Suite. This involves facilitating negotiation between Private Bankers and Credit.

• Manages the timeous completion of annual credit reviews for the Suite.

• Supports the Private Bankers in structuring/customising credit loan facility options and parameters for credit approval.

• Manages and controls total industry sector and client exposure, and securities held, to contain risk.

• Attends credit committee meetings and monitors committee meetings between Credit and Sales to regularise high risk relationships, thereby preventing the Bank making unforeseen losses/provisions.

• Educates and mentors Private Bankers in the general knowledge and application of credit principles and practices in the personal market.

Preferred Qualification and Experience

5 - 7 Experience in preparing and motivating credit applications is essential for arbitration processes as well as experience in budgeting, forecasting, cost control and sales management; Significant people management experience - leading teams and motivating people.

The Academy of Financial Markets qualification (needs to be completed over a period of 2 years from the date of appointment to this role of Private Banker)

Business Commerce - Degree

Knowledge/Technical Skills/Expertise

Achievement of the Customer Satisfaction Target.

Achieve the retention target.

Achievement of Customer1st target by logging 100% of queries and complaints

Achieve quality growth and product penetration as per target

Achievement of all set Revenue targets Operating Income, Net Interest Income, Non Interest Revenue, Assets and Liabilities growth, costs and Impairments as per monthly income statement.

Achieve quality growth and product penetration as per target

Achievement of all set sales targets.

Achieve NPL ratio

Achieve a Satisfactory Operational Risk assessment and GIA

Achieve 100% legislative compliance

FAIS Accreditation

Reduce regrettable staff losses

Achieve Provincial Transformation Targets

Achieve the staff engagement targets

How to Apply

For more information and job application details, see; Standard Bank Head - Private Clients Jobs in South Africa