Standard Bank Group Senior Manager, Operational Excellence Jobs in Kenya

Standard Bank Group Senior Manager, Operational Excellence Jobs in Kenya

Job Purpose
  • Provide strong management and operational support to the Head, Client Experience and Shared Services by taking responsibility of and managing all aspects of:
  • Business Process Re-engineering across Stanbic Bank by leading the development and delivery of a comprehensive Process Transformation Programme.
  • This will include the delivery of a comprehensive programme of process changes and ensure that they are strategically, financially and operationally sustainable.
  • The role entails Process Mapping, Process Modelling and Simulations vis-à-vis existing and new systems, work measures, volumes, standards and procedures.
  • It also drives business process change and quality improvement initiatives and implementation and includes:
  • Planning, Organising, Directing and Coordinating BPR activities in the Bank.
  • Serve as a facilitator of the BPR engagements enabling the stakeholders arrive at the most ideal processes.
  • Documenting, obtaining necessary approvals and publishing processes in the repository.
  • Overseeing the implementation of all new and reviewed processes across the Bank.
  • Defining process performance metrics and resource productivity thereof.
  • Responsible for the design and implementation of a robust and effective Operations Control framework within the Client Experience and Shared Services Unit (Unit).
  • Operations control and reconciliation framework is embedded across all functions of the Unit.
  • Provide direction, oversight and execution of the control standards across all functions of the Unit.
  • Adequate monitoring tools are employed to mitigate operational risk across the Unit.

    Key Responsibilities/Accountabilities
  • Understanding the overall Bank Strategy and how business processes fit into the Bank’s strategy.
  • Develop and implement suitable business process transformation strategies to respond to internal and external drivers, challenge existing practice and identify new and better ways of working in order to accelerate growth towards achieving its strategic outcomes, whilst maintaining financial balance, and increasing quality and customer satisfaction.
  • Continually recommend improvements and adaptations to existing systems, processes and structures to ensure current and future sustainability of quality service.
  • Support business process re-engineering to ensure that processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
  • Undertake business analysis, business requirement gathering, solutioning, project management, governance and control and delivery activity across process transformational programmes and projects.
  • Support teams with skills in process excellence, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes.
  • Perform substantiation tests to ensure the right process initiatives are undertaken and the business benefits are being fully realized.
  • Efficient and Effective Delivery in business unit
  • Develop improvement initiatives in line with the
    Business strategy and/or requirements
  • Drive the implementation of new/revised Key Business processes/procedures
  • Oversight management of Process mapping, review and documentation
  • Drive the development and maintenance of SMART Process Metrics for all processes using Business Process management tools
  • Develop, implement and maintain Benchmarking and Process productivity metrics for key business processes
  • Develop, implement and maintain staff resourcing determination metrics for business units as relates to work volumes and measures
    Relationship management with Key Business Process
  • Manage and align process change requests.
  • Identify the major process and automation risks faced by business units and ensure that the required controls are in place to monitor and reduce exposure.
  • In this regard, design appropriate monitoring tools and metrics.
  • Ensure compliance with approved limits and levels of authority.
  • Ensure Satisfactory audit ratings and track to closure all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the control environment relating to assigned area.
  • Ensures that key controls and all important qualitative / quantitative assessments of the control profile for the Unit’s function are properly assessed and reported on.
  • Ensure that solutions are implemented to reduce, mitigate or remove risks facing the functions of the Unit.
  • Maintains robust reporting mechanisms for risks and performance indicators, outstanding and exceptional reconcilable items, trends and operational incidents
  • Escalation of outstanding items as guided by the escalation matrix.

  • Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
  • This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.

    Minimum Qualifications
  • First Degree
  • Field of Study: Engineering/Business
  • Other qualifications, certifications or professional memberships
  • Certified Business Analyst
  • Six Sigma – Black Belt
  • Business Process Management
  • Project Management

  • Business Support
  • Business Operations - Operating systems and processes.
  • Years: 7-10 years
  • Experience Description: Bank Operations including process design.

    How to Apply
  • Interested and qualified candidates should apply online by 22nd November 2019
  • For more information and job application details, see; Standard Bank Group Senior Manager, Operational Excellence Jobs in Kenya

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