Standard Bank Group Officer, Production Operations Jobs in Kenya

Standard Bank Group Officer, Production Operations Jobs in Kenya



Job Description

Job purpose
  • The Officer Production is responsible for providing operations support services, including but not limited to; Payment’s processing, Cheque clearing, Settlements, EFTS, Direct debit and Reconciliations in coordination with the Manager/ Team leader Production Operations
  • The candidate should have knowledge of KBA clearing rules
  • The officer will be accountable for processing of transactions of a financial and non-financial in nature.
  • The overall objective of the role is to provide day to day operations support in alignment with bank policies and procedures.

    Key Responsibilities
  • Receive instructions from internal and external clients for processing financial and non-financial transactions via the authorised bank channels
  • Sorting of Customer instructions by order of priority and categorization by units for execution
  • Verify and validate customer instructions against documentation on file to ensure accuracy and authenticity
  • Indicate or advise on any special handling instructions as dictated by the client; print and forward information as appropriate for processing.
  • Keep informed on all changes to products and services, rules and regulations to ensure accurate processing of instructions and perform accurate quality checks
  • Capture transactions in the system as per the documented procedures
  • Receipt of files from CBK (Sybrin system) – Confirm all files received and extract settlement report.
  • Generate files into T24 and monitor the upload progress to completion
  • Advising Data Centre to generate referral reports for Credit evaluation
  • Action all other exceptions that have defaulted
  • Generation and Transmission of the unpaid files to CBK
  • Reconciliation of all clearing accounts
  • Referring customer queries to the right
    persons/departments whenever they are misrouted.
  • Follow up and clearance of all outstanding items in the suspense accounts.
  • Checking of un authorized items at the end of the day
  • Professional presentation of self to customers
  • Escalate non-conforming instructions to the Team Leader or Line Manager for further guidance or action
  • Remit and/or settle funds in the system as per client requests
  • Strive to meet high customer service levels by processing incoming requests efficiently and in accordance with procedures and policies to meet Service Level Agreements
  • Prioritize and organize work based on risk/severity and processing requirements to ensure deadlines are met according to policies and procedures and service level agreements

    Qualifications
  • Type of qualification: First Degree
  • Field of study: Business Commerce

    Experience
  • 3-4 years’ experience in Clearing (ACH) which includes product knowledge in Cheque clearing, EFT,s and Direct debits),
  • Mandatory experience in Reconciliations and settlements
  • The candidate should have sufficient understanding of KBA rules on clearing
  • Sybrin and T24 knowledge will be an added advantage.

    How to Apply

    For more information and job application details, see; Standard Bank Group Officer, Production Operations Jobs in Kenya

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