Standard Bank Consultant - Sales Jobs in South Africa

Standard Bank Consultant - Sales Jobs in South Africa

Job Purpose

• To sell products in the outbound contact centre in accordance with the business needs.

• To facilitate the development of customer loyalty through customer management and to consistently portray a professional image.

Key Responsibilities/Accountabilities

• Sale of designated products in line with targets set through blended campaigns and the proactive response to positioned leads

• Participation in ad hoc campaigns as determined from time to time by Contact Centre Management

• Monitoring of personal performance relative to contact centre productivity, Lead to quote and quote to sale ratios, call to quote ratios and sales made

• Ensure productivity requirements are adhered to

• Ensure all aspects of the sale have been discussed by completing the ‘checklist’ accurately

• Ensure favourable NPS ratings by consistently promoting quality interactions with customers and prospective customers

• Personal development through involvement in mentorship, training and guidance provided by Supervisor and Contact Centre management

Key performance measure

• Target achievement of premium sales & quotes - Lead to quote and quote to sale ratios, call to quote ratios and sales made

• Accurate capture of required information

• Informative & accurate communication to our clients

• Minimum Call audit rating of 95%

• Achieve 100% compliance

• Conversion rate & Premium

• NPS 65%

• Productivity – 100% Must sign in on the dialler on time and adhere to WFM schedules

• Must sell and offer Ucount
and VAPS – top up and touch up

• Behaviours must be in line with the Bank’s code of ethics/conduct as well as aligned to the Bank’s values and Contact centre workplace orientation guide.

Internal and external relationships

• Build and maintain a favourable relationship with customers, supervisors and all internal stakeholders.

• The key to maintaining this relationship is the building of long term customer loyalty through customer relationship management.

Minimum Qualification and Experience

• GR12 – Matric qualification

• FAIS & RE accredited

  • NQF 5


    • Contact Centre Operations (customer centricity/ calls/dialler/leads).

    • Insurance knowledge.


    • 1 year sales experience / contact center experience.

    • Insurance sales experience.

    • PC literate with good working knowledge of relevant packages.

    • Good Communication Skills.

    • Competitive and target orientated.

    • Computer literacy.

    • Sales skills.

    • Risk management ability.

    How to Apply

  • For more information and job application details, see; Standard Bank Consultant - Sales Jobs in South Africa

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