Standard Bank Analyst, Service Management Jobs in South Africa

Standard Bank Analyst, Service Management Jobs in South Africa

Job Description

To provide support to the service management team especially with regard to the Service Operation processes and associated activities that support the goal efficient service management including measurement, trending, reporting and communication.

Qualifications

Diploma in Information Technology

Experience Required

Technology & Operations

Delivery Enablement

3-4 years experience in an IT support function gaining knowledge of IT applications and architecture used at the Bank.

Experience in understanding of the various IT disciplines and how they relate to each other. Strong awareness and experience of ITIL principles.

Experience gained in analysing statistics and other data, interpreting and evaluating results, and creating reports and presentations for use by others.

Behavioral Competencies:

Examining and articulating Information

Documenting Facts and Interpreting Data

Establishing Rapport

Team Working

Meeting Timescales

Following Procedures

Technology Competencies:

Business Process Improvement

Data Integrity and Analysis

Documenting

Project Administration Skills and Maintenance

Producing Output

Checking Details

Business Continuity and Disaster Recovery Planning

How to Apply

For more information and job application details, see; Standard Bank Analyst, Service Management Jobs in South Africa

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