Standard Bank Analyst, Service Management Jobs in South Africa

Standard Bank Analyst, Service Management Jobs in South Africa

Job Description

To provide support to the service management team especially with regard to the Service Operation processes and associated activities that support the goal efficient service management including measurement, trending, reporting and communication.


  • Diploma in Information Technology

    Experience Required

  • Technology & Operations

  • Delivery Enablement

  • 3-4 years experience in an IT support function gaining knowledge of IT applications and architecture used at the Bank.

  • Experience in understanding of the various IT disciplines and how they relate to each other. Strong awareness and experience of ITIL principles.

  • Experience gained in analysing statistics and other data, interpreting and evaluating results, and creating reports and presentations for use by others.

    Behavioral Competencies:

  • Examining and articulating Information

  • Documenting Facts and Interpreting Data

  • Establishing Rapport

  • Team Working

  • Meeting Timescales

  • Following Procedures

    Technology Competencies:

  • Business Process Improvement

  • Data Integrity and Analysis

  • Documenting

  • Project Administration Skills and Maintenance

  • Producing Output

  • Checking Details

  • Business Continuity and Disaster Recovery Planning

    How to Apply

    For more information and job application details, see; Standard Bank Analyst, Service Management Jobs in South Africa

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