Standard Bank Analyst, Segment Jobs in South Africa

Standard Bank Analyst, Segment Jobs in South Africa

Job Purpose

  • Provides consolidated, high level analysed segment reporting, through insights that reflect the state of the Youth Segment and track the Group’s performance against its strategic objectives. To build, analyse and create measures to display a more digitized form of data through dashboards.

    Key Responsibilites

    Delivery of Strategic Insights

  • Ensures that the critical insights needed to develop and manage successful business strategies for the youth segment is available

  • Analyses and confirms validity of the customer segmentation parameters

  • Provides input into the customer value proposition (CVP) to enable a clearly defined approach to product offering, pricing, servicing, channel and contact strategies

    Root Cause-Analysis

  • Analyses information received to spot exceptions or trends from different sources and conducts required in-depth analytics to ascertain the reason for the exceptions, anomalies or trends

  • Determines root-causes to business problems through the analysis of customer data, using data-mining techniques and statistical analysis

  • Communicates findings of root-cause analysis to relevant stakeholders and recommends solutions

    Data Mining & Analytics

  • Sources management information to guide the development of an appropriate youth customer segment-channel strategy

  • Analyses and reviews reports, received from Finance and/or CIA, on the performance to identify areas / opportunities requiring further focus or that should receive less focus

  • Determines a reporting format aligned to key performance measures

    Effective Risk Management

  • Adheres to policies, regulations and standard operating procedures, and understands why they exist

  • Drives business success while adhering to
    governance policies and compliance requirements. For example, protects sensitive data and does not distribute it externally.

  • Understands and operates within defined procedures and internal processes, standard operating and policies. For example, adheres to the designated process for requesting data from MIS and measurement teams.

    Effective Stakeholder Management

  • Presents comprehensive information to key stakeholders at an appropriate level of relevant detail to facilitate insight and decision making

  • Translates the value propositions into actionable activation strategies, in conjunction with the sub-segment manager and the relevant business unit

  • Ensures SLAs negotiated with business are met, in terms of quality of data and turnaround time, prioritising where necessary to meet short-terms requirements.


  • Business or Commerce Degree

  • 3+ years’ experience in data analysis and insights development.

  • Previous experience in a segment or insight roles, with Teradata, SAS, SQL knowledge is an advantage.

    How to Apply

  • For more information and job application details, see; Standard Bank Analyst, Segment Jobs in South Africa

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