Standard Bank Analyst, Insights Jobs in South Africa

Standard Bank Analyst, Insights Jobs in South Africa

Job Description

The Analyst, Insights is responsible for supporting the Contact Centre, Admin and Support teams across Fraud with timely Reporting /Dashboard/Scorecard solutions using SQL ,MS Excel, SharePoint, SAS and similar Business Intelligence tools.

To support the reporting requirements by way of data pulls, queries, and automating processes/tasks, creating reports, scorecards and dashboards to the contact centres, admin and support teams (WFM/Projects/QA,Dialler)

Qualifications /Experience Required

3+ years of experience in working with SAS/ SQL and experience in data gathering, storage, extraction and manipulation.

3+ years of experience in working in collections and deep understanding of Collections terminology, strategy process and procedures

Strong working knowledge of call centre technology, and strong skills in conducting systems analysis and troubleshooting

End to end knowledge of collections process and procedures

Advanced knowledge on ACD and dialler systems

Special Skills

Computer literacy

SQL Skills

SAS Skills

SSIS/SSRS

Microsoft SharePoint

Detail-oriented

Strong work ethic

Back ground on the functionality of Dialer and reporting

Able to adapt to change quickly in a fast-paced environment

Strong communication and verbal skills

Able to interact professionally with peers, SMEs, developers, and management

Self-starter (Effectively projects manage reporting requirements from start to finish)

How to Apply

For more information and job application details, see; Standard Bank Analyst, Insights Jobs in South Africa

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