Standard Bank Analyst, Insights Jobs in South Africa

Standard Bank Analyst, Insights Jobs in South Africa

Job Description

The Analyst, Insights is responsible for supporting the Contact Centre, Admin and Support teams across Fraud with timely Reporting /Dashboard/Scorecard solutions using SQL ,MS Excel, SharePoint, SAS and similar Business Intelligence tools.

To support the reporting requirements by way of data pulls, queries, and automating processes/tasks, creating reports, scorecards and dashboards to the contact centres, admin and support teams (WFM/Projects/QA,Dialler)

Qualifications /Experience Required

  • 3+ years of experience in working with SAS/ SQL and experience in data gathering, storage, extraction and manipulation.

  • 3+ years of experience in working in collections and deep understanding of Collections terminology, strategy process and procedures

  • Strong working knowledge of call centre technology, and strong skills in conducting systems analysis and troubleshooting

  • End to end knowledge of collections process and procedures

  • Advanced knowledge on ACD and dialler systems

    Special Skills

  • Computer literacy

  • SQL Skills

  • SAS Skills


  • Microsoft SharePoint

  • Detail-oriented

  • Strong work ethic

  • Back ground on the functionality of Dialer and reporting

  • Able to adapt to change quickly in a fast-paced environment

  • Strong communication and verbal skills

  • Able to interact professionally with peers, SMEs, developers, and management

  • Self-starter (Effectively projects manage reporting requirements from start to finish)

    How to Apply

    For more information and job application details, see; Standard Bank Analyst, Insights Jobs in South Africa

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