Stanbic IBTC Bank Personal Banker Jobs in Nigeria

Stanbic IBTC Bank Personal Banker Jobs in Nigeria


Job Purpose

  • Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.

  • Provide an efficient personal banking service and support to a portfolio of branch based clients across the Gold, Silver and blue segments.

  • Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.

  • Provide customers at the branch with basic day – to – day services.

    Key Responsibilities / Accountabilities

  • Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.

  • Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.

  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.

  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.

  • Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.

  • Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

    Preferred Qualifications and Experience

  • A Bachelor's degree in any related field.

  • 2 years banking experience, preferably interfacing with customers.

  • Strong relationship management background.

  • Experienced in upholding the highest levels of
    service.

  • Experience in completing credit applications successfully.

    Knowledge/Technical Skills/Expertise

  • Deep knowledge and understanding of the different personal and segment value proposition.

  • Knowledge of local market environment and financial issues that may impact portfolio.

  • Working knowledge of bank systems and operations

  • Thorough understanding of credit principles as well as application and maintenance processes.

  • Knowledge of the banks organogram and awareness of relevant reporting lines.

  • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).

  • Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

  • Proficient in Microsoft word and excel.

  • Time management

  • Ability to multi-task

  • Ability to handle matrix reporting.

    How to Apply

  • For more information and job application details, see; Stanbic IBTC Bank Personal Banker Jobs in Nigeria


    Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

    Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

    Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

    Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

    Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

    Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!


  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.