Stanbic Bank Uganda Relationship Manager - Commercial Banking Jobs

Stanbic Bank Uganda Relationship Manager - Commercial Banking Jobs


Job Purpose

  • To execute the Business Banking Customer Value Proposition (CVP), Industry Value Propositions (IVPs), initiatives and activities aimed at optimising both customer experience and profitability for the bank and for the businesses.

  • To grow and retain a portfolio of high value Commercial Banking relationships by performing proactive and value adding portfolio management.

    Key Responsibilities/Accountabilities

  • Achievement of financial and non-financial targets for the portfolio.

  • To execute an effective relationship management strategy in line with overall Business Banking strategy of leading with Transactional Banking.

  • Perform customer value chain analysis (CVCA) to gain an in-depth understanding of the customer’s business and identify opportunities linked to the strategies of the customer’s business.

  • Ensures a deep understanding of the Business Banking customer’s business through regular value-adding interaction with the customer at their place of business.

  • Completes a customer value chain analysis to further understand the customer’s needs and identifies sales opportunities and deploys banking solutions to meet those needs.

  • Identifies opportunities to migrate Business Banking customers to the more appropriate customer value proposition.

  • Monitors and manages (in collaboration with internal business partners) the delivery of service in line with service level agreements, standards and turnaround times within the Business Centre.

  • Frequently sources feedback on the customer experience and service levels and addresses areas of concern as a matter of priority.

  • Executes sales growth tactics and targets in collaboration with business partners (e.g. Trade, TPS, Global Market, Executive /Private Banking, Vehicle and Asset Finance; Property Finance: new Business Online; Bancassurance and any other business partners).

  • Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.

  • Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.

  • Drives the growth of non-financial performance such as DTF ratio, new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio.

  • Monitor of daily referrals to ensure that client facilities are managed within the parameters set by Credit.
    Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities.

  • Takes personal responsibility for coaching and mentoring of the Relationship Manager Assistant.

  • Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis.

    Preferred Qualification and Experience

  • Relevant business related tertiary qualification e.g. Business Degree

  • Previous portfolio relationship management experience as a Business Manager and/or Relationship Manager managing a portfolio in the Business Banking or Corporate Banking environment.

  • A minimum of 6 months previous working experience in Credit is preferable to gain practical exposure to lending principles and to establish credible relationships.

    Knowledge/Technical Skills/Expertise

  • The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.

  • Knowledge and understanding of the process and thinking required to formulate objectives and priorities, and implement plans consistent with the long-term interests of the organisation in a global environment. The ability to identify and capitalise on opportunities and manage risks.

  • The ability to translate the organisation's vision and long term goals into medium and short term deliverables.

  • Knowledge and understanding of costing, budgeting and finance concepts and the understanding and application of related processes and procedures.

  • The ability to analyse business financial performance as well as competitor and external factors as it would apply to the Commercial Banking Segment in the organisation.

  • Knowledge and understanding of the features, benefits and pricing of the products and services on offer to Commercial Banking customers.

    How to Apply

  • For more information and job application details, see; Stanbic Bank Uganda Relationship Manager - Commercial Banking Jobs


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