Stanbic Bank Jobs in Uganda Officer - Capability Development - Agency Banking Vacancies

Stanbic Bank Jobs in Uganda Officer - Capability Development - Agency Banking Vacancies

Job Purpose

To continuously equip agents, agents, agent’s staff and bank staff with the knowledge and skills required to manage agency banking operations effectively and in compliance with bank standards and regulatory requirements.

Key Responsibilities/Accountabilities

  • Agency Banking training manuals
  • Develop and update the agent banking training manual for agents and staff as required
    Measures
  • Agency Banking training manual up to date
  • Agency Banking skill and knowledge gap analysis
  • Identify agent and staff skill and knowledge gaps, and develop training content and plans to close these gaps
    Measures
  • Agency Banking knowledge and skill gaps analysis
  • Agency banking annual training plan
  • gency Banking training
  • Build and maintain capability by continuously training agents, agent’s staff and bank staff
  • Develop e-learning and simulations and drive completion by agents, agent’s staff and bank staff.
  • Evaluate effectiveness of training and take action to improve effectiveness
  • Percentage completion of training as per schedule and budget
  • Agents, agent’s staff and bank staff skill and knowledge level
  • Agency Banking training reports
  • Provide reports detailing the training carried out, outcomes achieved, expenditure and impact on agent, agent’s staff and bank staff performance
    Measure

    Preferred Qualification and Experience
  • Degree from a recognized university

    Knowledge/Technical Skills/Expertise

  • Competency Description: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.
  • Proficiency Level: Seasoned - Applies concepts without requiring supervision, able to provide technical guidance when required
  • Competency Label: Campaign Management
  • Competency Description: The ability to plan, create, track, store, distribute, analyse results and reports on communication, branding or advertising campaigns.
  • Proficiency Level: Proficient - Clear knowledge
    and application of the concept
  • Competency Description: Knowledge and understanding of the features, benefits and pricing of the products and services on offer to personal banking customers across multiple customer segments.
  • Proficiency Level: Seasoned - Applies concepts without requiring supervision, able to provide technical guidance when required
  • Competency Label: Customer Understanding
  • Competency Description: The ability to analyse customer needs by engaging with them, analysing their personal financial objectives as well as their current financial position.
  • Proficiency Level: Advanced - Mastered the concept, able to act independently, provides guidance and training to others
  • Competency Description: Sound knowledge of the Bank's laid down policies and procedures as it relates to the processing of customer transactions.
  • Proficiency Level: Seasoned - Applies concepts without requiring supervision, able to provide technical guidance when required
  • Competency Description: Within the Standard Bank Customer Experience Framework, the ability to treat the customer with respect and dignity, at a personal level, in a positive and friendly manner.
  • Proficiency Level: Advanced - Mastered the concept, able to act independently, provides guidance and training to others

    How to Apply
  • Interested and qualified candidates should apply online by 3rd July 2019
  • For more information and job application details, see; Stanbic Bank Jobs in Uganda Officer - Capability Development - Agency Banking Vacancies

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