Solvo Global Senior Client Solutions Specialist Jobs in Kenya



About the Job

  • Analyze client configuration requests and design customized solutions to achieve their specific goals.

  • Implement customized product systems to address the unique business requirements of each client.

  • Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication.

  • Manage incoming calls in a phone queue and deliver exceptional customer service by addressing inquiries, resolving issues, and providing accurate information.

  • Regularly maintain and update all project‑related documents and tracking systems.

  • Establish and review cases and tasks in Clientspace to ensure records are organized and up to date.

  • Advise clients on best practices and offer guidance for optimal software utilization.

  • Conduct comprehensive system training, testing, and troubleshooting to support clients effectively.

  • Collaborate with team members on software releases and actively participate in ongoing training sessions.

  • Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.

    Skills

  • At least 1 year and a half of experience in corporate client‑facing positions.

  • Technical or bachelor’s degree in any administrative/HR field.

  • High level of English proficiency.

  • Experience in Clientspace is preferred.


    How to apply

    For more information and job application details, see; Solvo Global Senior Client Solutions Specialist Jobs in Kenya

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