Solaris Offgrid Customer Success Associate Jobs in Uganda

Solaris Offgrid Customer Success Associate Jobs in Uganda

Job Responsibilities:

The Customer Success Associate is at a crossroads with departments, constantly interacting with the Product, Sales, and Marketing teams.

He/ She is responsible for :

• Manage a portfolio of customer growth with PaygOps

• Manage Account portfolio expansion following the Company's quarterly objectives, to achieve Yearly targeted revenues

• Put in place revenue strategies for account expansion, satisfaction, and retention.

• Manage renewals of contracts, and resell of PaygOps services to ensure partners' revenue expansion. Follow-up on invoicing when needed

• Occasionally, make on-site visits to strategic partners to nurture a sustainable and long-lasting client relationship

• Drive PaygOps clients to their success and deliver their expectations

• Coordinate and deliver PaygOps clients onboarding and related services (integrations)

• Organize Success Plans and Quarterly Business Reviews with clients and key stakeholders to align expectations

• Understand PaygOps clients' requirements and specificities of their operations to adapt PaygOps to their processes when needed

• Establish long-term relationships with partners by supporting them to achieve full adoption and retention on PaygOps

• Contribute to defining innovative customer education strategies to improve overall customer experience

• Provide support to the Sales team related to product demonstrations and Q&A on PaygOps

• Participate in pre-sales meetings to display the characteristics and merits of PaygOps and facilitate the deal closure process

• Help build and demonstrate fictional scenarios on PaygOps

• Respond to questions about PaygOps products and related services

• Product design, knowledge, and documentation

• Contribute to building knowledge around PaygOps products and services

• Always remain updated on the latest developments from products to communicate to partners.

• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product - Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the PaygOps user experience

• Report on the most common challenges and important product feedback and work hand-in-hand with the Product team until implementation.

• Support the product team to understand the partners' needs and requirements

• Provide direct support to clients on Freshdesk from time to time when needed

Skills:

• At least 3 years of experience in Project management, ideally IT-oriented

• Previous experience in the SaaS Industry is appreciated

• Proficiency in Excel and Google Workspace

• Polyvalent with advanced organizational skills and attention to detail. Project management certification is appreciated.

Efficient communication skills

• Enthusiastic, self-motivated, and passionate about developing world projects and social business

• Proficiency in English required, notions of French highly appreciated

How to Apply

For more information and job application details, see; Solaris Offgrid Customer Success Associate Jobs in Uganda

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