Sokowatch Telesales Agents Jobs in Kenya

We seek to employ a highly qualified and motivated Customer Care Agent who will be responsible for providing personalized customer service by responding to the needs of customers, driving product volumes and profit growth in the key retail chains as well as manage customer relationships, documenting and reporting on customer feedback in order to improve the customer experience.

Responsibilities;

Drive revenue and customer retention through customer relationship management

Assist the delivery agents in customer order generation, as well as customer experience management.

Help our customers navigate both our product portfolio and services

Follow up on leads and prospects to close on the sale

Drive customer satisfaction, through effectively solving customer complaints

Responding promptly to customer inquiries through various channels.

Maintaining a positive, empathetic and professional attitude toward customers at all times

Qualifications;

2-3 years of experience in handling customers
Diploma in customer service, communications, marketing or a related field

Comfortable moving into the field as need arises
Sales skills ie able to pitch a sale,up-selling and cross-selling

Great Communication skills

Ability to build relationships

Customer-centric individual

Proven track record in a call center

Excellent negotiation skills

Good organizational and time management skills

Attention to detail

Ability to develop in-depth knowledge about products and markets.

Ability to work under minimal supervision

Good business sense and professional manner.

Ready to start work as soon as possible

How to Apply

For more information and job application details, see; Sokowatch Telesales Agents Jobs in Kenya

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