Sokowatch Customer Growth Representative Jobs in Kenya
Sokowatch Customer Growth Representative Jobs in KenyaAbout us;
Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services.
By connecting small shops to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Sokowatch aims to provide everything a retailer needs, no wholesalers or banks necessary.
Thousands of retailers across Kenya, Tanzania, and Rwanda use Sokowatch’s mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time.
We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.Our Vision
Dominate the duka market across Africa by being their #1 partner for all goods and services by 2021. Sokowatch will provide everything a duka needs, no wholesalers or distributors necessary.Customer Growth Representative
Sokowatch is searching for a customer growth representative who will provide complete and appropriate solutions for every customer in order to boost revenue growth, customer acquisition levels, and profitability.
You will support customer growth by fostering the company values and purpose while providing exemplary customer experience that leads to revenue growth.Key Responsibilities Manage key accounts by supporting them throughout the sales process from order placement to delivery.
Establish, develop and maintain positive customer relationships to ensure customer retention.
Increase client adoption and the Average Revenue per User.
Upsell Sokowatch digital and financial services and push digital payments.
Use data to analyze the market and inform on product priorities and pricing.
Supply the management team with reports and data on customer needs, problems, interests, competitive activities and potential for new products and services.
Act as a strategic advisor to the customers, anticipate customer needs and negotiate for discounts for the customers.
Ensure general customer satisfaction in order to promote customer retention.
Key Skills and Competencies;
3-5 years of experience in key account management
Bachelor in Sales and Marketing or Diploma in a related field
Good Communication skills
Ability to build relationships
Proven track record in FMCG sales
Excellent negotiation skills
Good organizational and time management skills
Attention to detail
Ability to develop in-depth knowledge about products and markets.
Ability to work under minimal supervision
Good business sense and professional manner.
Kindly share an updated CV on firstname.lastname@example.org clearly indicting ‘Customer Growth Representative’ on the subject line by 20th November, 2019.
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