Smart Partners Consulting Limited Operations Manager (Ecommerce & Logistics) Jobs in Nigeria

Job Summary

The ideal candidate will be responsible for managing all operational management systems, create standard work for each department and ensure best practices within the group.

Responsibilities

Contribute operational information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards

Accomplish operations and organization mission by ensuring all operations are carried on in an appropriate, cost-effective way

Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, and inventory management

Analyze process workflow, employee and space requirements and equipment layout; implement changes

Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations; ensuring the organization’s processes remain legally compliant

Formulate strategy to improve performance.
Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions

Serve as primary point of contact when there are customer services issues

Communicate customer issues with other departments and devise ways of improving the customer experience, including resolving problems and complaints

Work closely with HR and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Communicate all operating policies and/or issues at department meetings

Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining

solid inventory data and reduce sub-rental expenses

Requirements

Minimum of 7 years working experience.

Previous working experience as an Operations Manager or similar role or relevant experience will be considered

A minimum of B.Sc / HND qualification in related disciplines.

Previous experience in an Ecommerce or a logistics company is a plus.

In-depth knowledge of organizational effectiveness and operations management

Outstanding communication, interpersonal and leadership skills

Excellent organizational and time management skills

Familiarity with business and financial principles

How to Apply

Interested and qualified candidates should send their CV to:

talent@smartpartnersng.com using the Job Title as the subject of the email.

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