Skyward Express Customer Service Agent - Check-in Jobs in Kenya


Skyward Express Customer Service Agent - Check-in Jobs in Kenya; Skyward Airlines Limited is seeking customer‑focused and service‑oriented professionals to join the Ground Operations team as Customer Service Agents – Check‑In. The successful candidates will deliver seamless passenger handling services while ensuring compliance with airline, airport, safety, and security standards.

Minimum Requirements

  • Diploma or Bachelor’s Degree in Aviation Management, Travel & Tourism, Business Administration, Customer Service, or related field.

  • At least two (2) years’ experience in airline passenger handling, airport operations, or similar customer service role.

  • Mandatory knowledge and practical experience in Global Distribution Systems (GDS), with Zenith GDS proficiency highly preferred.

  • Sound knowledge of airline passenger handling procedures and aviation safety/security standards.

  • Excellent customer service, communication, and interpersonal skills.

  • Ability to work effectively in a fast‑paced operational environment.

  • Fluency in English and Kiswahili.

    Key Responsibility

  • Deliver safe, efficient, and customer‑focused passenger handling services by managing check‑in, boarding, baggage processing, and arrival operations in accordance with Skyward Airlines’ operational procedures and aviation regulatory standards.

    How to apply

    For more information and job application details, see; Skyward Express Customer Service Agent - Check-in Jobs in Kenya

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