Skye Planners Account Manager Jobs in Kenya

Skye Planners Account Manager Jobs in Kenya


Skye Planners Limited is a professional corporate event management company incorporated in Kenya.

Account Manager Position

We are looking for an Account Manager to generate sales leads, create long-term, trusting relationships with our customers.

The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients, actively seek new sales opportunities and coordinate and execute implementation of the projects.

What does an Account Manager do?

  • Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.
  • Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including creatives, and operations) to improve the entire customer experience.
  • If you have a flair for client communication and understand consumer behaviour, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
  • Ultimately, a successful Account Manager should collaborate with our internal teams to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run. The are the single point of contact for all our clients and lead each campaign.

    Responsibilities

  • Identify and grow opportunities within territory
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Assist with challenging client requests or issue escalations as needed
  • Coordinate planning and execution of multiple key events may include research conferences, seminars, receptions, dinners, golf outings, leadership off-sites, multi-day client events and other corporate events
  • Manage all aspects of the event operation including attendance tracking and reporting, production of registration websites & invitations, internal and external speaker management, venue selection, room décor and set-up, catering and rental needs, AV, management of other internal or external vendors, onsite execution, budgeting, expense tracking and invoice reconciliation.
  • Additional responsibilities include adherence to all of our client’s compliance-related requirements
    and Standard Operating Procedures (SOPs)
  • Ensure SLA’s (Service Level Agreements) are monitored and achieved throughout the event planning process
  • Be proactive with ideas, concepts and creative solutions
  • Field questions and offer advice to team members to assist with creative problem solving
  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Any other duties as assigned by the Supervisor

    Requirements

  • Minimum 2 years professional work experience as an Account Manager, experiential marketing or relevant role
  • Strong verbal and written communication skills
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Must be detail oriented, resourceful, proactive, creative and flexible, possessing a “can do” attitude
  • Excellent project management skills: strong communication, organizational, time management and attention to detail
  • Must be a team-player, enthusiastic, positive, polished, poised and professional in a highly professional business setting; have strong executive presence and strategic influencing skills
  • Ability to work and maneuver through a process driven company
  • Ability to take direction and work independently
  • Ability to prioritize and multi-task; work under tight deadlines
  • Ability to work extended hours and travel when required
  • Education qualification: BSc / BBA Degree Marketing or relevant field

    How to Apply

  • Candidates who meet the above criteria should submit their CV and application as well as indicate the expected monthly salary to jennifer@skyeplanners.com by 29th January, 2019.
  • A monthly salary and commission shall be offered to the selected candidate.

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