SIMS Nigeria Limited Service Centre Supervisor - Rivers Jobs in Nigeria

SIMS Nigeria Limited Service Centre Supervisor - Rivers Jobs in Nigeria


Job Description

  • The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills.

  • In addition, he/she must be trustworthy and accountable.

    Core Responsibility

  • Oversea daily operational activities on pending jobs.

  • Allocation of jobs to the technicians and monitoring of same.

  • Review of daily working report with team and taking corrective measures.

  • Cordination with spareparts officer for raising the parts orders & tracking.

  • Ensuring achieving of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.

  • Ensure quality service delivery with minimum repeate repair.

  • Reduction of customer escalations.

  • Daily monitoring of technician productivity.

  • Weekly budget preparation for service operations & approval from service manager.

  • Preparation of sparepart failure report and sharing same to service manager.

  • Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.

  • Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).

  • Generating and achieving out warranty income targets (Reduction in third party repairs installations).

  • Monitoring and completion of AMCs (Annual Maintenance Contract).

  • Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).

  • Participating in monthly/quarterly spareparts counting and labelling activity.

  • Ensuring service cost reduction through proper inventory control method.

  • Technical skill monitoring and productivity improvement.

  • Arranging training to front, backend and field force team.

  • Retail visit for service feedback and working on improvement areas for channel delight.

    Required Experience/Qualifications/Skills

  • Minimum of HND / B.Sc. in Electrical /
    Electronics Engineering or any other relevant discipline.

  • Minimum of 8-10 years Technical Service/Maintenance experience in a Sales driven organisation

  • Good knowledge of a recognized ERP package

  • Ability to think outside box

  • Leadership skill

  • Attention to details

  • Communication skill

  • Customer relationship management.

  • Knowledge of microsoft suite-Excel, word & Powerpoint.

  • 35-40 years old

  • The ideal candidate should be analytical and must possess good technical service, supervisory, customer handling & inter-personal skills. In addition, he/she must be trustworthy and accountable.

    Application Closing Date

  • 13th August, 2020.

    How to Apply

    For more information and job application details, see; SIMS Nigeria Limited Service Centre Supervisor - Rivers Jobs in Nigeria

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