Sidian Bank Branch Manager - Ol Kalou Branch Jobs in Kenya
Sidian Bank Branch Manager - Ol Kalou Branch Jobs in Kenya; Coordinate with the Head – Branches in implementing bank policies and procedures for overall branch operations. Drive business development to meet or exceed goals, coach and discipline staff to ensure proper branch sales and customer service, and maintain adherence to policies and procedures.
Key Responsibilities
Branch Strategic Input & Planning
Prepare and implement branch business plan aligned to growth objectives.
Provide clear direction based on market analysis and competitor offerings.
Prepare branch budget, monitor costs and report performance.
Formulate initiatives to increase new business and share of wallet.
Ensure growth in Net Interest Income (NII) by increasing fees, commissions and optimizing OPEX.
Business Growth & Development
Full responsibility for product lines and sales development.
Grow branch portfolio (assets and liabilities) ensuring income and quality targets.
Recruit clients, increase transactional income and cross‑sell products.
Develop new business opportunities and monitor activities in line with strategic plans.
Implement branch turnaround strategies to ensure profitability.
Ensure compliance with Credit Policy, CBK guidelines and Banking Act.
Enhance relationship marketing and compliance with ESM policy.
Marketing & Brand Management
Embed strategic marketing to develop competitive advantage.
Conduct product reviews and development based on market feedback.
Build Sidian Bank brand visibility.
Ensure merchandising materials are displayed per guidelines.
Establish relationships with key clients and influencers.
Support product specialists and sales team in marketing initiatives.
Relationship Management & Customer Experience
Drive customer satisfaction and advocacy to build loyalty.
Create differentiated customer experience tailored to target needs.
Link sales and service to embed customer service culture.
Manage key branch relationships and ensure wait times within standards.
Achieve CSAT, CES, Engagement and NPS targets.
Handle complaints and gather feedback for improvements.
Branch Operations
Ensure branch opening and closing compliance with CBK requirements.
Monitor systems, procedures and workflows for compliance.
Manage branch security procedures and cash levels.
Train staff in KYC and AML compliance.
Ensure infrastructure
availability and accurate performance records.
Maintain adequate staffing and report absences.
Leadership & People Management
Manage HR responsibilities with support from HR Business Partner.
Set performance objectives and provide feedback.
Supervise, train and support staff to meet objectives.
Identify career paths and development opportunities.
Conduct regular staff meetings and encourage training participation.
Ensure adherence to dress code, conduct and HR policies.
Mentor and coach staff to enhance motivation and performance.
Ensure compliance in all areas and address audit deficiencies.
Manage performance, disciplinary issues and succession planning.
Achieve required training hours for self and direct reports.
Decision‑Making Authority
Managerial decisions within branch.
Lending discretion as per policy.
Approval of new accounts and costs within set budgets.
Resource allocation within approved headcount.
Approval of staff leave.
Academic Background
University degree in Business Administration, Finance or related discipline.
Master’s degree is an added advantage.
Work Experience
Minimum 8 years’ banking experience with exposure to Branch Operations, Credit Management and Business Development.
At least 4 years in a management role.
Skills & Competencies
Knowledge of Retail Banking/SME products and processes.
Understanding of retail market, competitors and CBK regulations.
Strong leadership, marketing, sales and management skills.
Excellent communication, interpersonal and motivational abilities.
Relationship building and stakeholder management skills.
Planning, analytical, decision‑making and project management skills.
Professional Certification
Diploma in Banking – AKIB (added advantage).
How to apply
For more information and job application details, see; Sidian Bank Branch Manager - Ol Kalou Branch Jobs in Kenya
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