Siaya County Club Hotel Operations Manager Jobs in Kenya

Siaya County Club Hotel Operations Manager Jobs in Kenya


  • Oversee Operations: Manage all facets of hotel operations including daily activities, guest services, food and beverage, and maintenance.

  • Revenue Optimization: Develop and execute strategies to enhance occupancy rates, revenue, and overall profitability.

  • Customer Service Excellence: Uphold high standards of customer service by training staff and promptly addressing guest concerns in a professional manner.

  • Team Leadership: Lead, motivate, and mentor a team, fostering a positive and productive work environment.

  • Financial Management: Effectively manage budget and resources, ensuring financial stability and adherence to budgetary guidelines.

  • Community Engagement: Cultivate and maintain strong relationships with local businesses and community members.

  • Industry Awareness: Stay abreast of industry trends and best practices, implementing innovative strategies to enhance hotel performance.

  • Guest Satisfaction. Resolve any guest complaints, handling all guest interactions with the highest level of hospitality and professionalism in an accurate and timely manner.

  • Proactive Guest Experience. Anticipate and prevent negative guest experiences through training; communication; planning and organizing.

  • Policy Compliance: Ensure consistent compliance with hotel policies, SOPs, and relevant laws and regulations.


  • A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor’s degree and/or diploma in hotel or
    another related field.

  • Minimum 3 to 5 years work experience in a 3 to 5 Star Hotel Management

  • Proven track record of success in increasing occupancy rates, revenue, and profitability.

  • Computer literate in Microsoft applications

  • Ability to work effectively under pressure and manage multiple priorities simultaneously.

  • Must have a passion for delivering outstanding service.

  • Ability to build trust and relationships with all levels of employees.

  • Self-motivated, decisive, responsible and driven to achieve goals.

  • Strong leadership, strong interpersonal skills, exceptional oral and written communication skills are essential.

  • Ability to think independently, possess good judgement, proven problem-solving skills, excellent analytical skills and effective decision-making skills.

    How to Apply

    Interested and qualified applicants are advised to send their applications to with Email Subject: “Hotel Operations Manager”

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