Sian Global Services Customer Service Representative Jobs in Nigeria

Sian Global Services Customer Service Representative Jobs in Nigeria



Job Summary
  • We are hiring a customer service representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

    Responsibilities
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

    Requirements
  • Minimum of National Diploma
  • 1 - 5 years work experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience
    working with customer support.

    How to Apply

    Interested and qualified candidate should send their CV to the "Human Resource Department" via Email: Hr.sianglobalservicesltd@gmail.com using the Job Title as the subject of the email.

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