Showroom Sales and Customer Care Jobs in Kenya
Showroom Sales and Customer Care Job in Kenya
Sheer Logic Management Consultants is seeking to engage dynamic individuals for Showroom Sales and Customer Care position for one of our clients.
Duration:
6 months
Stations:
Nyeri and Kitale
Responsibilities
Drive sales in the Walk in centers
Increase customer base in both prepaid and post paid categories
Contribute to, monitor and report daily productivity on all revenue generating activities
Identify flaws in current procedures and/or policies with a view of improvement
Through contact with the customers, give feedback on customer reactions to products and services rendered
Lead the team in sales activations to increase shop’s revenues
Achieve/exceed set targets Communicate, improve interaction and escalate factors that impact on Customers experiences to appropriate departments
Contribute to the development of updated Customer Care Policy, Process and Procedure document
Ensure Customer complaints are addressed appropriately and resolution given within Service standards
Takes responsibility for individual performance.
Jointly plans the operational activities of the Walk-in center under guidance from the Showroom manager.
Promotes and maintains a high quality, professional, service oriented company’s image among users.
Ensure proper maintenance of all office equipment
Maintain a continuous clear and effective high performance culture and values.
Promote continuous customer centric culture and values thus maintaining high standards of customer service.
Maintain and promote a continuous culture of openness and transparency.
Participate in quarterly employee satisfaction survey
Reduce instances of fraud in both prepaid and postpaid activations
Minimize leakage of revenue at the shops by enhancing proper controls
Ensure constant update on current trends of fraud and how to curb them
Ensure cash to stock reconciliation for advanced stocks every end of day
Educational Qualifications & Functional / Technical Skills
University Degree (with a business bias or equivalent)
Excellent, high level knowledge;
complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines.
Relevant Skills and Experience
University Degree in business or equivalent;
A minimum of 2½ years’ experience in retail sales and customer service (experience in a telecommunication industry would be an added advantage)
IT literacy
Able to operate in a performance driven organization
Working knowledge of English & Kiswahili( a third language e.g. French, Spanish e.t.c will be an added advantage)
Natural Customer Service oriented; on delivery of an exceptional service experience
Strong analytical skills and problem solving skills
High personal standards and goal oriented
Excellent interpersonal skills
Excellent and effective communications skills; both orally and in writing
Excellent organizational and time management skills
Excellent team player
Adaptive to change
Young spirited; energetic and enthusiastic
Works well under pressure
Able to take responsibility, make prompt and informative decisions
Performance driven; aggressive to yield results
How to Apply:
If you believe your career objectives match this exciting position, please forward your application and detailed C.V stating your current position, remuneration, contact details by 10th October 2018 to the Sheer Logic Management Consultants E- Mail: recruitment@sheerlogicltd.com clearly marking – “Showroom Sales and Customer care”.
Only short-listed candidates will be contacted.
Our Client is an Equal opportunity employer
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