Shop Zetu - Vivo Activewear E-Commerce Manager Jobs in Kenya
Shop Zetu - Vivo Activewear E-Commerce Manager Jobs in Kenya
We are looking for an outstanding E-Commerce manager who will be responsible for managing, motivating and guiding the commercial ecommerce team to improve their performance and achieve company objectives through effective planning, setting sales targets, analyzing data on past performance and projecting future performance.
He/she will be responsible for collaborating with cross functional departments to expand our target customer base online and ensure the customer needs are met.
Responsibilities
Sales Performance and Online Customer
Experience
Devise, implement and monitor the techniques used by the online sales team to achieve monthly sales targets
Assist in generating leads for the organization by looking at new opportunities.
Track the performance of the online sales team daily, weekly & monthly to ensure they meet the expectations of the organization.
Ensure the team understand the ecommerce strategy and provide feedback on ongoing campaigns
Assist the online sales team with day to day management of leads to ensure all platforms are addressed and maintain a high response rate
Improve efficiency in the team by working with dispatch supervisors on planning most effective and efficient routes.
Manage customer complaints that may occur with regards to online service challenges.
People Management
Ensure that the team is working as a single unit towards a common objective.
Motivating team members by introducing lucrative incentive schemes to encourage them to deliver their level best.
Encouraging performance and dealing with non-performers accordingly.
Monitor Week on Week performance of team members against set targets.
Implement and manage the commercial ecommerce team ROTA/schedule.
Manage customer service from order capture to fulfillment, logistics and after sale service
Analytics/Reporting
Develop weekly reports to look at important online sales KPIs e.g leads, conversion rate, response time, revenue per sales staff etc
Manage the feedback provided by internal and external stakeholders through our online platforms
Keep track of all customer complaints and escalate to CEX as required
Maintain all the necessary data/records for future reference
Prepare monthly reports on digital sales performance
NB
Please note, JD and responsibilities may change accordingly at any point in line with the e-commerce needs as well as the needs of the brand and organization.
Behavioral Competence
Strong management and leadership skills
Strong planning and organizational skills
Excellent written and verbal communication skills
Excellent interpersonal skills
Strong analytical skills
About you
Bachelor’s Degree in Sales & Marketing, Business Management or any other related field.
Should have at least 3 years of relevant experience in sales preferably online
Must have experience planning and implementing successful sales strategies
Experience in customer relationship management
Ability to mentor and coach sales reps
Demonstrate experience in managing and directing a sales team
Proven track record of positive sales performance
How to Apply
For more information and job application details, see; Shop Zetu - Vivo Activewear E-Commerce Manager Jobs in Kenya
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