Shop Manager Jobs in Kenya

Shop Manager Jobs in Kenya

Sheer Logic is seeking to engage dynamic individuals for a Shop Manager position for one of our clients.

Job Purpose:

Responsible for coordinating all HR matters in the shop and escalating them to the Operations & Sales Manager

Sales Targets:

  • Steer the assigned outlets towards achieving set sales targets.

    Ordering:

  • Plan/Forecast realistic orders to the production and stores departments accordingly and within set timeframes

    Personnel Management:

  • Staff Rosters, organize for appointments and meetings.
  • Assist in disciplinary issues, coaching and implement trainings on areas of weakness

    Quality Customer Service:

  • Train, monitor and ensure that there is a smooth running of customer service areas and satisfaction in the outlets

    Communication:

  • Ensure timely communication with other departments in order make sure that customers’ needs are satisfied and met.

    Controls:

  • To implement controls e.g. selling procedure, handling of cash, daily banking, reconciliation and other documentation required are in place.
  • Identify and communicate gaps that might lead to pilferage

    Feedback:

  • Collect feedback from the outlet staff and customers and communicate the same to management.
  • Interacts with customers in order to make sure that satisfaction and promotion of facilities and services are adequately met.

    Recruitment:

  • Assist in recruiting team professional as well as qualified staff who are dedicated to provide great services.

    Food safety, Hygiene and Cleanliness:

  • Ensure to observe high standards of the aforementioned and to make sure that their teams have good knowledge on the same.
  • Implement good housekeeping, Food safety and
  • Good manufacturing practices.

    Responsibilities

    Products:

  • Ensure presentation of the products on a creative and appealing manner and that all the products offered are available for sale and are of good quality

    Inventory:

  • Take weekly / daily inventories with their supplies and maintain an optimum stock level so as to meet their customer’s demand.

    Cost Consciousness:

  • Ensure to avoid excess and detect waste for optimum profit without affecting the company’s performance. (returns, misuse of ingredients or consumables)

    Sales Promotions:

  • Implement and maximize output of sales promotions and marketing efforts at the outlets
  • Identify
    new opportunities that can contribute to the company’s goals in sales and profits

    Performance Management:

  • Monitor performance and assist in the performance management of the sales team.
  • Coach, train and assist underperforming employees.

    Motivation:

  • Motivate the employees and foster a good working environment
  • Ensure that the company’s policies and goals are accomplished on time, and demonstrate a positive and flexible approach on the same

    Reports & Analysis:

  • continuously Analyse shops performance, product performance, etc. and prepare reports for the management e.g. weekly and monthly reports
    Fully inputs correct data and utilises the in-house management system (CMS) and train the team on the same.

    Qualifications and Skills:
  • University Degree.
  • Customer Service

    Knowledge of principles and processes for providing customer services; excellent customer service skills and interpersonal and communication skills; customer friendly, motivated and enthusiastic attitude.

  • Sales and Marketing

    Knowledge of principles and methods for presenting, promoting and selling products and services; target driven, self-motivated and enthusiast with strong persuasive skills; commercial attitude.

  • Communication

    Good knowledge of the English language, both in speaking and writing; effective verbal and listening communication skills.

  • Able to work under stress in a highly dynamic environment, able to multi-task.
  • High level of honesty and respect, professionalism, confidentiality and independence.
  • Confident with Strong leadership and Supervisory Skills
  • 3 years + of experience in similar function in supervision or management
  • Proficiency with computer applications and programs including email, Microsoft Office, and operations related applications.

    How to Apply
  • Interested and qualified candidates should apply online by 5th April 2019
  • For more information and job application details, see; Shop Manager Jobs in Kenya

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