Shining Hope for Communities IT Officer Jobs in Nairobi Kenya

Shining Hope for Communities IT Officer Jobs in Nairobi Kenya



Position Objectives and Responsibilities

  • Provide technical support to all SHOFCO staff for software, hardware, and network issues

  • Install and configure computer hardware, software, systems, networks, printers and scanners

  • Maintain and troubleshoot all IT systems, including servers and databases.

  • Conduct regular maintenance and updates of all IT systems to ensure they are up-to-date and secure

  • Evaluate and modify the system’s performance for increased efficiency and user productivity.

  • Manage the SHOFCO helpdesk system and respond to user inquiries in a timely and professional manner

  • Manage and troubleshoot SHOFCO’s communication systems, including telephones and networks.

  • Develop and implement IT policies and procedures to ensure that all IT systems are used efficiently and effectively.

  • Provide training and guidance to SHOFCO staff on IT systems and applications.

  • Work with the Head of IT to develop and manage the IT budget.

  • Conduct research on new and emerging technologies and make recommendations for their implementation

  • Maintain the integrity of the systems, server deployment and systems security.

  • Produce user and support guides.

  • Assist with other IT-related tasks and projects as needed

    Academic qualification

  • Bachelor’s degree in Computer Science, Information Technology, Business Information and Technology or a related field

    Professional Qualification

  • Certification in Information Technology related professional courses

    Other requirements (unique/job specific)

  • Working knowledge of infrastructure including servers,
    storage, firewalls, routers etc. or working knowledge of the software (APIs, programming, configuration).

  • Working experience in G-Suit applications, SAP, web applications, AWS and MS Azure will be added advantage.

  • At least three years of experience in IT support or a related field in a busy work environment.

  • Strong technical skills and experience with computer hardware, software, systems, networks, printers and firewalls.

    Functional Skills

  • Ability to diagnose and troubleshoot technical

  • Documentation

  • Excellent problem-solving skills

  • Organizational skills

  • Knowledge of emerging technologies and their potential applications in the non-profit sector

    Behavioural Competencies/Attributes:

  • Following procedures

  • Establishing rapport and good collaboration

  • Inviting feedback

  • Excellent written and verbal communication skills

    How to Apply

    Interested applicants should send their applications together with a detailed CV to recruitment@shofco.org, quoting their current and expected salaries. All Applicants must provide at least three professional references. The Subject should clearly indicate the position being applied for.

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