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Sheer Logic Internet Sales Executives (Home Broadband)- Mombasa Jobs in Kenya




Responsibilities

  • Ensure compliance with customer acquisition and onboarding processes (KYC and customer education on top‑up).

  • Collaborate with Line Manager to develop, execute, and monitor sales initiatives in assigned area.

  • Track adherence to SLAs on acquisition and onboarding.

  • Recover devices from non‑compliant customers.

  • Provide first‑level support with on‑ground troubleshooting and resolution of customer issues.

  • Escalate customer issues that cannot be resolved at first level.

  • Escalate network issues.

  • Collate daily target achievement.

  • Track and analyse monthly trends within assigned markets.

  • Prepare dashboards for weekly reviews.

  • Prepare ad‑hoc reports as required.

  • Monitor and report competitor activities.

  • Provide customer insights, identify and suggest products or services that meet customer needs.

  • Plan and execute on‑ground marketing initiatives (road shows, estate storms, mall activations).

    Qualifications

  • Graduate degree or Diploma in Business Administration or equivalent qualification.

  • Understanding of telecom/fixed wireless trends is an added advantage.

  • 1+ years outdoor sales experience, preferably in telecom (not mandatory).

  • Commercial acumen – understanding competition landscape, devices offered, packages, commission schemes.

  • Tech savvy – knowledge of solutions across 5G and Fixed Wireless Services.

  • Resilience and ability to deliver against stretch targets.

  • Strong entrepreneurial spirit.

  • Excellent written and verbal communication skills.

  • Excellent interpersonal skills, ability to build rapport quickly.

  • Valid Kenya motorbike riding license.

  • Competency in Microsoft Word, Excel, and Outlook.

  • Passion for social enterprise, people development, and environmental benefits.

    How to Apply

    Send your CV to talentsourcing@sheerlogicltd.com by 4th June 2026. Clearly indicate your preferred location.

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